• SAP Customer Experience
• Expert Exchange

AI and the Impact on Customer Experience

SAPinsider Expert Exchange Customer Experience Season 1 Episode 2

• 

  Robert Holland

  Vice President and Research Director, SAPinsider

• 

  Sourajit Ghosh

  Chief Expert, Solution Advisory Customer Experience, AI Blackbelt Champion team

In this conversation, Surajit Ghosh returns to discuss the growing impact of agentic AI on customer experience management. He shares how AI agents are helping organizations move beyond traditional automation to deliver more responsive, human-like interactions. From intelligent Q&A assistants to autonomous service and sales agents, Ghosh demonstrates how prepackaged AI use cases are accelerating adoption while maintaining trust, compliance, and responsible governance in a fast-changing AI landscape.

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Watch Season One Now!

In this conversation, Surajit Ghosh returns to discuss the growing impact of agentic AI on customer experience management. He shares how AI agents are helping organizations move beyond traditional automation to deliver more responsive, human-like interactions. From intelligent Q&A assistants to autonomous service and sales agents, Ghosh demonstrates how prepackaged AI use cases are accelerating adoption while maintaining trust, compliance, and responsible governance in a fast-changing AI landscape.

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