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Real-Time SAP Insight, Zero Downtime: Shutterfly’s Journey to SAP RISE Operational Excellence

Key Takeaways

• Shutterfly dramatically improved SAP issue resolution times—from seven days to under one hour—by adopting Avantra’s intelligent observability platform.

• Avantra enabled global teams to perform self-service diagnostics, reducing dependency on SAP Basis support and cutting down thousands of support tickets.

• By consolidating legacy tools and automating monitoring, Shutterfly streamlined operations and positioned itself for scalable, future-ready SAP RISE transformation.

We had thousands of performance tickets a year. With Avantra dashboards embedded in our SharePoint, business users could self-check. We saved Basis time and eliminated entire ticket categories.

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Shutterfly, one of the leading e-commerce companies for personalized products and custom design, was preparing for a major transition from its HEC private cloud environment to SAP RISE. Supporting multiple international brands and operating at peak seasonal scale, Shutterfly needed a way to manage its complex SAP operations while reducing incident response times and enabling global teams to work more independently. They chose Avantra – the intelligent observability and automation platform purpose-built for SAP landscapes.

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