Key Takeaways
What you need to know
Shutterfly dramatically improved SAP issue resolution times—from seven days to under one hour—by adopting Avantra’s intelligent observability platform.
Avantra enabled global teams to perform self-service diagnostics, reducing dependency on SAP Basis support and cutting down thousands of support tickets.
By consolidating legacy tools and automating monitoring, Shutterfly streamlined operations and positioned itself for scalable, future-ready SAP RISE transformation.
Shutterfly, one of the leading e-commerce companies for personalized products and custom design, was preparing for a major transition from its HEC private cloud environment to SAP RISE. Supporting multiple international brands and operating at peak seasonal scale, Shutterfly needed a way to manage its complex SAP operations while reducing incident response times and enabling global teams to work more independently. They chose Avantra – the intelligent observability and automation platform purpose-built for SAP landscapes.