Distributor Regains Control of End-to-End Supply Chain and Improves Customer Service
Key Takeaways
⇨ RS Components successfully unified its global supply chain tasks with Redwood RunMyJobs, eliminating manual processes and improving operational efficiency.
⇨ The automation platform allowed RS Components to manage the order-to-pack cycle in under 20 minutes and process web orders in just three minutes.
⇨ RS Components achieved a positive ROI within the first year of implementing Redwood's solution, enabling a smooth expansion across the Asia Pacific region.
RS Components is the world’s leading high service distributor of electronics and maintenance products. With operations in 32 countries, the company offers 500,000 products through the internet, catalogs, and wholesale to more than one million customers, shipping more than 44,000 packages a day. Its products, sourced from 2,500 leading suppliers, include semiconductors, interconnect, passives and electromechanical, automation and control, electrical, test and measurement,
tools, and consumables.
After embarking on an extensive digital transformation program, RS Components needed to unite a range of supply chain tasks from SAP and other applications across various time zones for the distributor. This included inventory processes, order-taking, order-to-cash, and delivery fulfillment.
However, the firms’ existing job scheduling solution was running with an inherent management latency of 24 hours. Any changes to tasks resulted in additional delays and costly manual fixes. The tool had been effective for several years, but despite custom development, it had begun to limit the company’s business growth. RS Components found that regardless of the time,
manpower, and funds it invested to improve the scheduler, it would never meet their needs.
Redwood Software delivers IT, finance and business process automation to help modern enterprises excel in the digital age. Redwood orchestrates and automates business processes across complex hybrid IT environments so enterprise organizations can focus on business agility, cost-efficiency, and customer experiences. Our automation solutions help thousands of organizations across 150 countries execute with speed and precision. Redwood is Where Automation Happens.™
Premium
