Identifying Costly Inaccuracies Within Delivery Operations
Didier Moleres, VP of Global Operations, recognized an opportunity for cost-saving improvements within their subsidiary, El Globo Bakeries. After introducing third-party delivery platforms, the company began spending thousands of dollars addressing customer complaints.
Moleres realized they needed to identify the root causes of these complaints and gain a comprehensive understanding of where revenue was being lost. However, their paper-based systems were unable to provide the critical, actionable insights required, such as:
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Visibility into the journey from production to handoff and final delivery
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Identification of error sources, including mismatched orders or damaged products
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Detection of costly inefficiencies, such as production errors and waste
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