Topics
Regions
Industries
Automate Your Interaction Center with CTI Call Attached Data

Automate Your Interaction Center with CTI Call Attached Data

Reading time: 10 mins

See how you can enable the transfer of call attached data to the interaction record, which allows your agents to easily access call-relevant information. Learn how to reduce call processing time by defaulting input fields with values the telephony environment collects automatically. Key Concept Call attached data (CAD) allows you to publish information collected by...

This content is for SAPinsider Monthly Subscription, SAPinsider Annual Subscription, and SAPinsider Premium Annual Subscription members only.
Log In Join Now

More Resources

Become a Member

Unlimited access to thousands of resources for SAP-specific expertise that can only be found here.

Sign Up

Upcoming Events

  1. Register Now: SAPinsider Technovation Summit Barcelona: AI + SAP BTP

     

    May 14 - 15, 2024

     

    Barcelona, Spain

     
    Learn More
    View Event

Sign Up for the SAPInsider Weekly

Always have access to the latest insights with articles, Q&As, whitepapers, webinars, and podcasts. Gain the inside edge. The SAPinsider Weekly helps you stay SAP savvy. Access exclusive bonus materials, discounts, and more.

Get the Newsletter