RPA Solutions Create Technical Debt

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Key Takeaways

⇨ Evaluate Process Complexity: RPA is effective for repetitive, static tasks but unsuitable for complex processes requiring cognitive decision-making.

⇨ Limitations and Maintenance: RPA implementations often incur significant technical debt and fail to deliver sustainable ROI due to their inability to adapt to changing data and processes.

⇨ Custom Solutions for Complex Needs: Automating complex processes like sales order management requires custom-built solutions with AI capabilities to handle sophisticated business logic and self-correction.

Robotic Process Automation (RPA) excels at automating repetitive tasks that involve static data inputs, but it doesn’t self-learn or manage data variability. If you plan on implementing RPA, be prepared to take on significant technical debt.

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