Create ServiceNow Incidents Directly from RF Devices Running SAP EWM
Key Takeaways
⇨ The ITSM Connector for SAP allows RF device users in warehouses to create ITSM platform incidents directly from their devices.
⇨ Automatic data collection and attachment of detailed EWM and RF device information streamline problem resolution.
⇨ Incidents are automatically categorized and routed to the appropriate support teams, enhancing the efficiency of the support process.
Submit ServiceNow incidents from mobile devices running SAP EWM. All relevant information attached automatically (warehouse details, program details, mobile device details etc.).