Visitor Management System: An Automated Intelligent Receptionist Case Study

Discover how a visitor management system can improve service and reduce labor costs. Last year, a representative from a well-known tech company approached Cerebro for a lobby management solution with facial recognition. We suggested our Automated Intelligent Receptionist (AIR) lobby app as a possible fit. After several meetings, our client decided to implement AIR on a trial basis.

Problem Statement: Slow Service and High Manpower Costs

Our client cited lobby congestion and heightened labor costs as the impetus behind the company’s search for a visitor management solution at their newly renovated, high-security facility.

Even with three human receptionists at the front desk, the lobby’s single entry point created a bottleneck in the employee check-in and visitor process. Faced with the prospect of hiring more staff to manage the company’s outdated, analog tracking system, the client began investigating various visitor management software packages and found us.

Current Goal: Implement the Leading Visitor Management System

The client stated several goals for the customization of our powerful visitor management software. With a dual focus on employee sign-ins and visitor triage, our client needed an extremely versatile product with a user-friendly interface. Over the course of four consultations, we finalized the following goals for the project:

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