It is clear that cloud is gradually becoming a number-one choice for SAP users. Many are choosing to transform their legacy on-premise systems by utilizing SAP services for specific business functions. That includes SAP SuccessFactors which many users are choosing for the transformation of their human capital management (HCM).

SAP SuccessFactors solutions are cloud-based HCM software applications that support core HR and payroll, talent management, HR analytics and workforce planning, and employee experience management. Migrating to the software can provide companies with a centralized system that enables the control of key HCM areas, such as employee experience management, core HR and payroll, talent management and HR analytics and workforce planning.

However, as technology evolves, so does the demand for speed and efficiency. Therefore, many third-party SAP-certified providers of cloud solutions develop enhancements to existing software, aiming to leverage the newest technological tools and updates, such as AI and automation.

For instance, OpenText, an information management solutions provider, offers an extended enterprise content management (ECM) solution for SAP SuccessFactors to centrally store, create, and compliantly manage digital employee records. By enhancing the solution with AI capabilities, OpenText now offers such features as HR Content Aviator, a chat-based tool used to improve HR processes and empower employees to find information faster. Using Aviator, users can ask conversational questions and quickly obtain answers utilizing all employee records, learning, and HR documents stored in Extended ECM for SAP SuccessFactors. This AI-driven update aims to foster knowledge reuse and provide comprehensive summaries for a deeper understanding of HR content.

Additionally, SAP users can make use of smart document bots and automated HR document generation, enjoying flexible contract adjustments and personalized letter creations. With out of the box integration to SAP SuccessFactors and Docusign, HR can gain process efficiencies and improve the employee and candidate experience. Leveraging OpenText’s records management features can also help organizations comply with regulatory mandates and more effectively respond to external audit and legal discovery requests.

Utilizing services from third-party providers like OpenText can help SAP users achieve a seamless and easy-to-use SAP SuccessFactors experience, ensuring full transparency and security features in place. If the future stands behind AI evolution, companies should already consider how they can leverage it to achieve smarter and more efficient operations.