How Automation Improves Customer Experience in Quote to Cash Processes

Most SAP organizations are in the process of adopting improved capabilities within their essential workflows. Whether that is adding in AI and automation or leveraging the possibilities contained within SAP S/4HANA, modern enterprises are trying to improve efficiency within vital processes.

Though most SAP organizations are aiming to reap internal benefits like improved insights, less manual work, and reduced errors, adding automation in areas such as quote-to-cash and invoicing can also improve user experience as well.

Bolstering UX Through Enhanced Automation

Improving essential processes is a key priority for finance teams at SAP teams around the world. Though many do this to meet internal objectives, improving process efficiency can help businesses to win over new customers and retain their current ones.

The process automation experts at Conexiom shared three key areas in which automation can improve customer experience:

Sales Orders – Automating the sales order process allows companies to deliver orders on-time, ensuring that current customers are satisfied and helping the business win new customers.

Order Acknowledgements – Customers want improved visibility and transparency in their procurement processes. By automating order acknowledgment, all parties can stay on the same page through end-to-end visibility.

Invoices – By automating invoices, organizations ensure that they are seen as reliable. They can also collect discounts for on-time payments and avoid any late fees they might incur through manual errors.

While speed and convenience are important aspects of improving customer experience within the quote-to-cash process, perhaps the most crucial part is accuracy. Companies that leverage automated solutions like those from Conexiom can help reduce the opportunity for errors to occur through manual processes like using excel or even writing out purchase orders by hand.

Holistic View

All too often, purchase orders, order acknowledgement, and invoices are all siloed in different areas of an organization – even though these all intersect. Organizations must find solutions that streamline each of these essential functions.

To overcome this issue, Conexiom offers its platform to bring all parts of the quote-to-cash process together, adding interconnectivity between POs, order acknowledgements, and invoices. When these processes are separated, organizations risk losing track of important benchmarks and jeopardizing the accuracy of orders or deliveries.

To further bolster quote-to-cash success, Conexiom’s platform features purpose-built AI for order validations and corrections to improve accuracy in purchase orders. Its AI also facilitates automatic ordering.

Conclusion

All organizations must rely on essential partnerships in many aspects of their business. These relationships require timely and accurate communication, particularly in the quote-to-cash process. Organizations that silo essential functions risk damaging these relationships with delayed or inaccurate purchase orders and invoices, Many SAP organizations are turning to partners like Conexiom to overcome these issues, infusing important functions with automation to ensure a positive customer experience.