Jul 30, 2025
•3 minute read
Utilities
Utilities describes a market sector that encompasses organizations that provide products and services in the areas of fundamental amenities like electricity, natural gas, water, and sewage. Due to the nature of services provided, this is a very large sector and organizations in this sector usually have complex business operations. These organizations generally constitute a major part of the economy of any country. Utility companies in U.S. had a market capitalization of approximately $1.5 trillion in March 2021.
Technology in the Utility Industry
Utilities describes a market sector that encompasses organizations that provide products and services in the areas of fundamental amenities like electricity, natural gas, water, and sewage. Due to the nature of services provided, this is a very large sector and organizations in this sector usually have complex business operations. These organizations generally constitute a major part of the economy of any country. Utility companies in U.S. had a market capitalization of approximately $1.5 trillion in March 2021.
Technology in the Utility Industry
Like every other industry, technology is playing a key role in utility industry as well. Due to the nature of the services provided, there is an imperative to provide reliable, safe, and affordable services. The utility industry has long leveraged technology to meet these goals. New and emerging technologies are paving way to help build utility companies build new capabilities in areas like business continuity, operations, distribution, and infrastructure management. While utility companies have already invested in technology and innovation, new technologies like AI and IoT create opportunities to discover more.
Key Considerations for SAPinsiders
SAP and partner technologies are helping utility companies in the following areas:
Business operations systems: With productions like SAP S/4HANA, utilities companies get the ability to run their end-to-end business, and key operations like metering, billing, and customer engagement. Capabilities like SAP Fiori helps generate insights into aspects billing and helps provide opportunities to streamline these processes. There are customized, utility industry specific processes in various modules, like interaction center for the role of a customer service agent.
Intelligent Enterprise: Advances in technology allow utility organizations to evolve into digital energy networks that can allow them to develop new business models and processes, assimilate the prosumer and transform the way these companies work in a competitive and collaborative business environment in this industry today. Specific technologies that help enable this are technology platforms like SAP Business Technology Platform (BTP), Artificial Intelligence (AI), cloud, process automation & intelligence, Internet of Things (IoT), and enterprise analytics.
Solutions? Applications? [RH1]
The Energy Orchestrator’s Playbook with SAP S/4HANA and KPMGThe utilities industry is undergoing a major transformation into dynamic Energy Orchestrators driven by technological disruption and climate pressures, necessitating comprehensive integration of digital solutions like SAP S/4HANA for effective management of complex energy systems and fostering a culture of collaboration and innovation.
Driving Efficiency with SAP Process Automation & RPA IntegrationA leading US utility company successfully transformed its operations by implementing Robotic Process Automation (RPA) in collaboration with Resolve Tech Solutions, automating over 45 business processes within its SAP systems, significantly increasing efficiency and freeing employees for strategic work.
Jun 18, 2025
•3 minute read
SAP Signavio Powers SoCal Edison’s SAP S/4HANA TransformationSouthern California Edison is enhancing its efficiency and innovation through a business transformation that leverages SAP Signavio and SAP LeanIX as part of its transition to SAP S/4HANA, focusing on process-centric approaches and user adoption strategies.
Jun 13, 2025
•3 minute read
Maximizing the Value of Your SAP Investment: Strategic Insights from Platinum DB ConsultingOrganizations utilizing SAP face the challenge of maximizing existing investments while adapting to business changes, with options including tailored on-premise solutions, third-party application integration, and cloud transformation, as demonstrated by Platinum DB Consulting's support for a major US utility company in implementing embedded analytics for real-time project and portfolio reporting, enhancing decision-making and reducing reliance on external data sources.
May 5, 2025
•2 minute read
Genesis Energy Improves Data Governance with Informatica’s AI-Powered Intelligent Data Management Cloud PlatformInformatica has been selected by Genesis Energy, a major New Zealand utility, to implement its AI-powered Cloud Data Governance and Catalog solutions, aiming to enhance data management, improve organizational efficiency, and support the company's energy transition efforts.
Oct 3, 2024
•3 minute read
ImpactQA announce GenAI NeX-AI solution at Gastech 2024At Gastech 2024 conference last week, 45,000 attendees flocked to Houston to catch the latest developments in climate technologies and AI, natural gas, LNG, hydrogen, energy manufacturing and low-carbon solutions. Software testing and quality assurance firm ImpactQA, announced its new generative AI solution, NeX-AI at the event.
Sep 27, 2024
•3 minute read
South Florida Water Management District Upgrades Business Plumbing With SAP S/4HANAMigrating digital platforms is an expensive and lengthy undertaking. With legacy SAP systems that were last updated well over a decade ago, The South Florida Water Management District (SFWMD) needed an immediate solution to modernize their platforms. They chose to partner with Infosys Public Services (IPS) on their modernization journey. Despite a worldwide pandemic and an oncoming hurricane, the two companies successfully upgraded SFWMD’s legacy SAP system.
Aug 19, 2024
•1 minute read
Acea Case StudyThe Acea Group is an integrated, multi-utility company leader in Italy managing and developing networks and services in the water, energy, environment, and energy infrastructure sectors. Acea needed to respond promptly to optimize processes, including financial close.
Aug 2, 2024
•1 minute read
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