STA Technologies and LTIMindtree integrate AI into ITSM Connector for SAP
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Key Takeaways
⇨ Approximately 70% of time in addressing issues in SAP systems is spent on investigation.
⇨ The need for manual routing of incidents can be reduced by using automation.
⇨ STA recently announced their collaboration with LTIMindtree which integrates LTIMindtree’s generative AI offering with STA’s ITSM Connector.
To get the most value from your SAP systems it is vital to properly manage integration, coordination, and workflow regulation. To achieve this alignment, it is necessary to ensure that all the SAP systems in an organization are in proper alignment both with each other and with non-SAP systems. To facilitate this, effective support processes must be in place, preventing any disruption to critical tactical and transactional functions. According to STA Technologies, a certified SAP add-on product development company, approximately 70% of time in addressing issues in SAP systems is spent on investigation. This is frequently due to the poor quality of tickets, which means it is crucial for companies to use the best ITSM connector with advanced features.
The need for manual routing of incidents can be reduced by using automation. STA Technologies’ ITSM Connector effectively bridges the SAP application and the ITSM platform. It overcomes these roadblocks by using generative AI-enabled SAP support. STA recently announced their collaboration with LTIMindtree which integrates LTIMindtree’s generative AI offering with STA’s ITSM Connector.
Manual ticket management can consume a lot of time before resolution and may lead to inefficiencies or bottlenecks. This ITSM Connector enables companies to use an ‘ASK AI’ option to reduce these inefficiencies while any sensitive data involved is masked to ensure protection. The SAP user can receive a solution for the error instantly or raise a ticket directly from SAP GUI, using the ITSM connector.
STA’s ITSM Connector saves time by reducing the number of tickets created as solutions can be directly arrived at with the automated Gen-AI tool, in built. It can be integrated with most ITSM platforms and works with all SAP S/4HANA releases.
With LTIMindtree’s generative AI capability and other features of the ITSM Connector such as automatic data collection, automated categorization and routing, duplicates are efficiently handled.
