Finding the Secrets to Order Fulfillment Success with Conexiom
Meet the Authors
Key Takeaways
⇨ Customers expect increasingly proficient deliveries and services, regardless of the challenges or economic climate.
⇨ Conexiom surveyed nearly 900 manufacturing and distribution executives for their benchmark report Revealing the Secrets to Best-in-Class Performance in B2B Order Fulfillment.
⇨ Maintaining a positive relationship with customers must act as the North Star.
As any order fulfillment professional knows, customers expect increasingly proficient deliveries and services, regardless of the challenges or economic climate. Organizations must find best-in-class moats that allow them to stand out amongst their competition and meet customer demands.
To find out how businesses can excel in B2B order fulfillment, the efficiency experts at Conexiom surveyed nearly 900 manufacturing and distribution executives for their benchmark report Revealing the Secrets to Best-in-Class Performance in B2B Order Fulfillment. The research sought out best practices, crucial insights, and ways to overcome obstacles in the order fulfillment space.
Order Fulfillment Obstacles
In their “Secrets” research, Conexiom found that a variety of obstacles all contribute to the challenge of fulfilling an order. When asked why order fulfillment is so challenging, the answers were fairly evenly split:
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- Cost management: 22%
- Supply chain and logistics complexities: 18%
- Customer demand and expectations: 16%
- Workforce and skill-related issues: 14%
- Technology and system limitations: 10%
Clearly, there is no one specific issue preventing order fulfillment success. Rather, companies must ensure that their finances, partnerships, and internal assets are all operating efficiently and effectively to ensure as many orders as possible are delivered completely, on-time, and in excellent condition.
Conexiom offered several practical steps that businesses can take to overcome some of these challenges. These include the recommendation to adopt more flexible processes and modern technologies to accommodate growth and demand.
SAP users will be well aware of the advanced capabilities offered to them through SAP S/4HANA and SAP Analytics Cloud. These platforms offer enhanced analytics opportunities that can help offset market uncertainty, keep costs low, and mitigate the complexities inherent in a global supply chain.
Additionally, companies should begin to make investments in these advanced solutions as soon as possible. Their competitors are likely to find tools they can leverage to improve their delivery metrics, so those that do not use every tool at their disposal risk falling behind.
Conclusion
One of the nine secrets unveiled in the report is that customer experience must inform every step of the process. Maintaining a positive relationship with customers must act as the North Star. Only by keeping this in mind and working backwards to ensure that all other processes meet this criteria can companies ensure that their order fulfillment objectives are a success.
To learn about more of the secrets Conexiom uncovered, as well as a wealth of other insights, readers can go to Conexiom’s website for a free copy of the study.
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