eBook – Integrated Shipping Solutions to Impact Customer Experience

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Key Takeaways

⇨ Implementing address validation solutions prevents delivery errors and enhances customer satisfaction.

⇨ Shipment tracking software provides real-time updates, improving customer confidence and service quality.

⇨ Automated export systems ensure compliance with regulations, reducing errors and avoiding penalties.

E-commerce giants have generated an unprecedented demand for faster and more frequent deliveries, which has in turn driven both B2C and B2C companies to decrease their order processing and shipping speeds to cater to the growing expectations of the modern-day consumer. In fact, 62% of respondents stated that a fast shipping speed enhances their experiences with e-commerce companies. With this figure backed fact in mind, it is important to think of each purchase as an opportunity to create a positive and convenient customer experience. Satisfied customers translate to return customers; without a doubt, exceeding customer expectations has the capacity to boost customer loyalty and your business in the long run.

ShipERP will help to exceed customer expectations, we encourage you to consider optimizing your business beyond merely fulfilling shipping expectations. Onboarding expert shipping and compliance solutions will allow you to navigate the many moving parts of your supply chain with greater clarity and ease. Picture this: simplify your business processes with shipping solutions such as freight auditing and denied party screening, which will drive down unnecessary fees, reduce labor costs, and keep your customers happy. It’s a win-win situation for both you and your customers.

Sometimes, customers accidentally submit a shipping address that is completely or partially wrong. If your company does not catch the errors before the item is shipped out, the shipment will most likely be returned to your warehouse after circulating in various postal systems across different cities. As a result, your customer may feel resentment towards your company and even be compelled to order from a competitor of yours in the future. Yikes!

ShipERP helps in keeping clients and customers happy is a big priority for businesses, which means ensuring
that the customer experience with your company is a good one. Avoid being dragged down by delayed deliveries, returned shipments, and missing packages by implementing an address validation solution. Without one, preventable delivery problems can end up costing your company money that you could’ve allocated to other vital aspects of your business.

 


 

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