• SAP Customer Experience
• Webinars

Webinar: Unlock Customer Loyalty and Drive Profitable Growth

Webinar On-Demand

• 

  Deirdre Peters

  Head of Digital Commerce, Boston Scientific

• 

  Phane Mane

  Global Architect – Digital Commerce, Boston Scientific

• 

  Nitin Badjatia

  SVP, CX Marketing and Solutions, SAP

Key Takeaways

⇨ Discover how real-time data enables your sales, marketing, and support teams to swiftly respond to customer needs, fostering satisfaction and loyalty.

⇨ Understand the common pitfalls organizations face when striving for seamless connectivity across disparate CX and ERP solutions, including data inconsistencies, customization requirements, and high implementation costs.

⇨ Hear how SAP solutions leverage connected customer experience data and operational data, transforming it into AI-powered actionable intelligence.

In today’s competitive market, an exceptional customer experience (CX) is crucial for business success. However, disconnected systems and fragmented software solutions can get in the way of delivering the intelligent CX today’s customers demand. Your business can overcome this challenge by integrating your ERP system with SAP Customer Experience solutions to strengthen the connection between operational back-end data and front-end CX.

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WEBINAR:

In a world of ever-increasing customer expectations challenges like out-of-stock products, uninformed sales and support teams, and inaccurate communication around shipping delays are customer experience killers.  To retain customers, increase loyalty, and offer the types of customer experiences that support your brand promise, it’s crucial to connect your back-end systems with your front-end experiences.

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Join our upcoming webinar to hear from Boston Scientific’s digital commerce leaders who will explore how a connected organization operates and why the integration between Enterprise Resource Planning (ERP) and Customer Experience (CX) technologies is critical for maintaining a competitive edge. This will include how to empower teams with real-time data, overcome integration challenges, and transform data into actionable intelligence.

For more information on SAP CX solutions visit our website: https://www.sap.com/products/crm.html?source=SAPinsider

Get your SAP Customer Experience demo here: https://www.sap.com/products/crm/request-a-demo.html?source=SAPinsider

Proactive and contextual generative AI for your sales, service, and e-commerce teams: https://www.sap.com/products/crm/ai-toolkit.html?source=SAPinsider

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