Coveo
Coveo powers the digital experiences of the world’s most innovative brands, serving millions of people and billions of interactions across every digital experience.
After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage.
Featured Products
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AI Search and Generative Experiences for Commerce
Provide conversational, relevant and personalized shopper experiences at scale. Maximize business outcomes at every touchpoint.
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AI Powered Customer Service & Support
Deliver seamless service experiences at every point-of-experience. Remove friction, reduce effort & decrease cost-to-serve – while increasing CSAT.
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AI Site Search & Content Discovery
Convert high-intent, inbound leads by helping users find what they need. Personalize the user experience across all your sites with AI.
Featured Content
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Why Coveo Atomic & Headless Are the Fastest Way to Launch Your Search Experience
The Atomic and Headless frameworks let you quickly build great search experiences, without technical debt. Skeptical? Check out our playbook
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Is GenAI The Missing Piece To A Connected Customer Experience
2024 CX Industry Report Is GenAI The Missing Piece To A Connected Customer Experience
Multimedia Center
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How Coveo Generative AI Can Scale Enterprise Success
Get game-changing financial results in commerce, customer service, website, and workplace from our leading trusted AI experience platform for enterprise scale.
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Why Data Security and Public Generative AI Platforms Don't Go Together | Coveo
Public generative AI platforms may store your enterprise data for future use and learnings, leaving you vulnerable to data leaks.
Articles / Case Studies / Videos
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AZN retailer chooses Coveo for SAP-flavored, AI-enhanced customer experience
AI platform Coveo has announced a collaboration with Freedom Furniture, with Coveo’s AI Platform to improve product discovery.
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Composable Search and Product Discovery: Building Blocks for Ecommerce Success
Coveo’s Composable Search and Product Discovery solution enables enterprises to innovate and create custom commerce architectures by leveraging modular components, ensuring alignment with modern composability practices through MACH certification.
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Case Study: How Blackwoods Increased Online Capabilities with SAP Commerce Cloud & Coveo
Blackwood, Australia’s largest supplier of industry and safety products, enhanced its digital capabilities through a partnership with SAP Commerce Cloud and Coveo, resulting in increased digital sales penetration from 33% to 55%, improved search functionality, and streamlined operations, positioning the company for continued growth.
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Case Study: How SAP Concur’s Partnership with Coveo Led to Innovative Advancements
SAP Concur, a top provider of travel and expense management solutions, has enhanced customer experience and efficiency through a partnership with Coveo that implemented AI-driven search features, resulting in a 20% reduction in case volumes and improved service metrics within just months.
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Coveo’s 2024 CX Industry Report Uncovers that Search Has the Biggest Impact on Customer Experience and Brand Perception
Coveo’s 2024 CX Industry Report reveals that while search remains the preferred method for information retrieval during the digital customer journey, a significant expectation exists for AI and generative tools like ChatGPT to enhance online experiences, with 91% of respondents desiring digital interactions that match in-person service quality.