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Coveo
Coveo powers the digital experiences of the world’s most innovative brands, serving millions of people and billions of interactions across every digital experience.
After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage.
Featured Solutions
Deliver seamless service experiences at every point-of-experience. Remove friction, reduce effort & decrease cost-to-serve – while increasing CSAT.
Convert high-intent, inbound leads by helping users find what they need. Personalize the user experience across all your sites with AI.
Featured Content
The Atomic and Headless frameworks let you quickly build great search experiences, without technical debt. Skeptical? Check out our playbook
2024 CX Industry Report Is GenAI The Missing Piece To A Connected Customer Experience
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Get game-changing financial results in commerce, customer service, website, and workplace from our leading trusted AI experience platform for enterprise scale.
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Articles / Case Studies / Videos
Turning B2B Search Into a Tenfold ROI on SAP Commerce CloudA SAPinsider webinar with Boston Scientific, Coveo, and SAP explains how a medical device company turned product search on SAP Commerce Cloud into its first AI investment with a measurable return, delivering almost ten times the projected first-year ROI.
Sep 16, 2026
How Boston Scientific is Reimagining B2B Product Discovery With CoveoBoston Scientific layered Coveo AI-powered search onto its SAP Commerce Cloud foundation and is now tracking toward 3.3x its incremental digital revenue goal, with an 18% lift in search conversion and 15% higher customer retention in under a year.
Aug 19, 2026
Upcoming Webinar: How Boston Scientific is Reimagining B2B Product DiscoveryB2B buyers now expect the same speed, relevance, and ease they get from consumer shopping experiences — and manufacturers who can't deliver risk losing deals to competitors who can. Boston Scientific turned ecommerce into a growth engine, boosting revenue, customer satisfaction, and sales efficiency, by making product discovery faster, smarter, and more personalized. Their journey shows what's possible when AI-powered search and intent-driven discovery replace static catalogs and clunky search bars.
Watch Deirdre Peters of Boston Scientific, along with experts from Coveo and SAP, as they share insights on how AI-powered commerce experiences are transforming product discovery and driving measurable business outcomes. In this on-demand session, you'll get an inside look at how a leading medical device company modernized its digital commerce strategy — and practical guidance for applying these lessons to your own organization.
Why Watch:
- Learn how Boston Scientific evolved from traditional catalogs to AI-powered, intent-driven search
- Discover real results: higher revenue, fewer service inquiries, and happier sales reps
- Understand why most AI initiatives stall — and how commerce leaders break through
- Gain perspectives from Coveo and SAP on scaling AI-powered commerce and delivering personalized customer experiences across the buying journey
- Hear directly from practitioners and industry experts who have led this transformation firsthand
- Walk away with actionable strategies to apply AI-driven product discovery within your own B2B commerce environment
Jul 21, 2026
How Boston Scientific Rethought B2B Buying with AI-Driven DiscoveryBoston Scientific improved its ecommerce experience with Coveo AI search, helping customers find products more easily and boosting search conversion and cross-channel revenue by 16% while surpassing its incremental revenue goal by 3.3x.
Jun 24, 2026
How Freedom Furniture Unlocked Endless Choice with AI SearchWhen Freedom Furniture expanded its product catalog from 15,000 to 50,000 items on SAP Commerce, customers struggled to find what they needed — and the merchandising team couldn’t keep up. Download this customer story to see how Coveo’s AI search helped Freedom boost average order value by 5.5%, grow customer sessions by 15%, and cut […]
Jun 24, 2026
Winning Over the Modern B2B Buyer in 2025Coveo explains that today’s younger, digitally native B2B buyers are increasingly dissatisfied with slow, frustrating purchasing experiences and outlines four practical steps providers can take to better meet their expectations before they lose them to competitors.
Jun 24, 2026
Customer Story: Driving B2B Digital Acceleration with AI SearchBlackwoods, Australia’s largest industrial and safety supplier, partnered with Coveo and SAP Commerce Cloud to upgrade its B2B ecommerce using AI-powered search, boosting digital sales penetration from 33% to 55%, nearly halving null searches, and improving customer satisfaction by 45%.
Jun 24, 2026
Composable Search and Product Discovery: Building Blocks for Ecommerce SuccessCoveo's Composable Search and Product Discovery solution enables enterprises to innovate and create custom commerce architectures by leveraging modular components, ensuring alignment with modern composability practices through MACH certification.
Oct 2, 2024
Case Study: How Blackwoods Increased Online Capabilities with SAP Commerce Cloud & CoveoBlackwood, Australia's largest supplier of industry and safety products, enhanced its digital capabilities through a partnership with SAP Commerce Cloud and Coveo, resulting in increased digital sales penetration from 33% to 55%, improved search functionality, and streamlined operations, positioning the company for continued growth.
Sep 20, 2024
Case Study: How SAP Concur’s Partnership with Coveo Led to Innovative AdvancementsSAP Concur, a top provider of travel and expense management solutions, has enhanced customer experience and efficiency through a partnership with Coveo that implemented AI-driven search features, resulting in a 20% reduction in case volumes and improved service metrics within just months.
Sep 20, 2024
Coveo’s 2024 CX Industry Report Uncovers that Search Has the Biggest Impact on Customer Experience and Brand PerceptionCoveo's 2024 CX Industry Report reveals that while search remains the preferred method for information retrieval during the digital customer journey, a significant expectation exists for AI and generative tools like ChatGPT to enhance online experiences, with 91% of respondents desiring digital interactions that match in-person service quality.
Sep 9, 2024
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