Provide conversational, relevant and personalized shopper experiences at scale. Maximize business outcomes at every touchpoint.
Back to Vendor Directory
Coveo
Coveo powers the digital experiences of the world’s most innovative brands, serving millions of people and billions of interactions across every digital experience.
After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage.
Featured Products
Deliver seamless service experiences at every point-of-experience. Remove friction, reduce effort & decrease cost-to-serve – while increasing CSAT.
Convert high-intent, inbound leads by helping users find what they need. Personalize the user experience across all your sites with AI.
Featured Content
The Atomic and Headless frameworks let you quickly build great search experiences, without technical debt. Skeptical? Check out our playbook
2024 CX Industry Report Is GenAI The Missing Piece To A Connected Customer Experience
Multimedia Center
Get game-changing financial results in commerce, customer service, website, and workplace from our leading trusted AI experience platform for enterprise scale.
Public generative AI platforms may store your enterprise data for future use and learnings, leaving you vulnerable to data leaks.
Articles / Case Studies / Videos
How Boston Scientific Rethought B2B Buying with AI-Driven DiscoveryBoston Scientific improved its ecommerce experience with Coveo AI search, helping customers find products more easily and boosting search conversion and cross-channel revenue by 16% while surpassing its incremental revenue goal by 3.3x.
Jun 24, 2026
How Freedom Furniture Unlocked Endless Choice with AI SearchWhen Freedom Furniture expanded its product catalog from 15,000 to 50,000 items on SAP Commerce, customers struggled to find what they needed — and the merchandising team couldn’t keep up. Download this customer story to see how Coveo’s AI search helped Freedom boost average order value by 5.5%, grow customer sessions by 15%, and cut […]
Jun 24, 2026
Winning Over the Modern B2B Buyer in 2025Coveo explains that today’s younger, digitally native B2B buyers are increasingly dissatisfied with slow, frustrating purchasing experiences and outlines four practical steps providers can take to better meet their expectations before they lose them to competitors.
Jun 24, 2026
Customer Story: Driving B2B Digital Acceleration with AI SearchBlackwoods, Australia’s largest industrial and safety supplier, partnered with Coveo and SAP Commerce Cloud to upgrade its B2B ecommerce using AI-powered search, boosting digital sales penetration from 33% to 55%, nearly halving null searches, and improving customer satisfaction by 45%.
Jun 24, 2026
Composable Search and Product Discovery: Building Blocks for Ecommerce SuccessCoveo's Composable Search and Product Discovery solution enables enterprises to innovate and create custom commerce architectures by leveraging modular components, ensuring alignment with modern composability practices through MACH certification.
Oct 2, 2024
Case Study: How Blackwoods Increased Online Capabilities with SAP Commerce Cloud & CoveoBlackwood, Australia's largest supplier of industry and safety products, enhanced its digital capabilities through a partnership with SAP Commerce Cloud and Coveo, resulting in increased digital sales penetration from 33% to 55%, improved search functionality, and streamlined operations, positioning the company for continued growth.
Sep 20, 2024
Case Study: How SAP Concur’s Partnership with Coveo Led to Innovative AdvancementsSAP Concur, a top provider of travel and expense management solutions, has enhanced customer experience and efficiency through a partnership with Coveo that implemented AI-driven search features, resulting in a 20% reduction in case volumes and improved service metrics within just months.
Sep 20, 2024
Coveo’s 2024 CX Industry Report Uncovers that Search Has the Biggest Impact on Customer Experience and Brand PerceptionCoveo's 2024 CX Industry Report reveals that while search remains the preferred method for information retrieval during the digital customer journey, a significant expectation exists for AI and generative tools like ChatGPT to enhance online experiences, with 91% of respondents desiring digital interactions that match in-person service quality.
Sep 9, 2024
Your request has been successfully sent