Understanding Service Level Agreements in Service Desk

Understanding Service Level Agreements in Service Desk

Reading time: 18 mins

ManagerSee how the configuration of Service Level Agreements (SLA) works in SAP Solution Manager, with a specific focus on how information moves among configuration objects. Knowing how the objects involved interact allows you to not only perform more effective configuration but also solve problems should anything go wrong. Key Concept SAP Solution Manager’s Service Desk...

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