Oct 15, 2005
•11 minute read
Articles
The following articles are written by SAP experts, contributors from the SAPinsider Community, and SAPinsider’s skilled team of editors and research analysts. From technical guides to thought leadership pieces, these articles contain essential insights to help SAP customers solve day-to-day challenges, understand what types of decisions organizations need to be making, and receive lessons learned from other SAP customer experiences.
Best Practices for mySAP CRM-to-CTI Integration TestingDesktop load testing is not the same as testing the integration between mySAP Interaction Center (IC) and the computer-telephony interface (CTI). Learn why and what constitutes an effective mySAP IC-CTI approach. Key Concept The computer-telephony interface (CTI) allows computer systems to act as a call center by linking them to the telephone system. It ensures that calls […]
5 Tips to Improve Your mySAP CRM Reports and AnalyticsThese five data modeling tips help you create a comprehensive mySAP CRM data warehouse using SAP Business Information Warehouse functionality to bring together data from the necessary disparate sources. Key Concept Modeling CRM data differs from modeling other data in SAP Business Information Warehouse (BW) in several aspects. For example, mySAP CRM uses a closer […]
Oct 15, 2005
•15 minute read
Get the Most Out of Your CRM ConsultantsChoosing the right consultant for your CRM project could mean the difference between success and failure or keeping within or exceeding your budget. Examine what questions to ask potential consultants and how the issues of knowledge transfer, testing, and ongoing maintenance and support affect your project. Key Concept In an integrated mySAP CRM, the solution […]
Oct 15, 2005
•20 minute read
Refine Your Financial Processes with Business WorkflowLearn how and when you can trigger workflows, as well as their potential for automating processes and generating notifications, to support regulatory requirements. Practical examples of workflow along with the steps required to create a basic workflow prepare you to identify and take advantage of workflow opportunities. Key Concept You can translate any activity that […]
Oct 15, 2005
•11 minute read
Perform Demand Planning Over the WebSAP APO 4.1 provides a collaborative planning platform for Demand Planning (DP) that helps you to capture demand directly from customers or from your field sales force over the Internet. Learn tips from a recent implementation, and take advantage of improvements in key performance measures like forecast accuracy. Key Concept SAP APO 4.1 has an […]
Oct 1, 2005
•9 minute read
Allow Your Customers to Track Deliveries Online with SAP E-Commerce for mySAP ERPYou can use two different methods to allow customers to track orders via the Web. The simplest method involves tracking orders with the Bill of Lading field and works best when all items for one line item in an order ship together in the same package. A more complex method involves the Express Delivery Company […]
Oct 1, 2005
•17 minute read
Query SAP NetWeaver BI’s Metadata and Result Sets More Easily with New XML Web ItemsTwo new XML Web items are available in the SAP BW 3.5 Web Application Designer that ease XML programming. Learn how they affect your query options. Key Concept Two XML Web items in SAP BW 3.5 provide programmatic access to query metadata and result sets in an XML output format. This paves the way to […]
Oct 1, 2005
•8 minute read
Accurately View Price Reports with Multiple Vendors and Multiple MaterialsThe sum of prices per product often is not an accurate measure of performance when comparing multiple vendors, materials, and prices. The weighted average method, however, adjusts the sums proportionately so that you can make an accurate judgment of vendor performance. While BW has no standard weighted average method of aggregation, you can model it […]
Oct 1, 2005
•30 minute read
Five Factors to Consider Before Embarking on Custom Application DevelopmentCustom code, even just a little, can have a dramatic, beneficial result. For example, removing display-only fields that data-entry users don’t need can simplify an order form and speed up the data-entry process. Too much custom development, however, can leave you with a cumbersome system, too complicated to manage. Adding too many fields to an […]
Sep 15, 2005
•2 minute read
Reduce Project Risk by Integrating Project Management Body of Knowledge (PMBOK) Tools and Techniques with ASAPUsing an implementation methodology that divides a project into phases with clearly defined deliverables is a critical first step toward warding off problems that put a project at risk of failure, and AcceleratedSAP (ASAP) is the most popular and proven implementation methodology in the SAP world. However, like most implementation methodologies, ASAP does not provide […]
Sep 15, 2005
•2 minute read
Popular Insights
Events
SAPinsider Summit New Orleans 2026New Orleans, Louisiana, United States
SAPinsider Summit Chicago 2026Chicago, IL
SAPinsider Copenhagen 2026Copenhagen, Denmark
Mastering SAP Collaborate, an SAP TechEd on Tour eventSydney, New South Wales, Australia
