Articles
The following articles are written by SAP experts, contributors from the SAPinsider Community, and SAPinsider’s skilled team of editors and research analysts. From technical guides to thought leadership pieces, these articles contain essential insights to help SAP customers solve day-to-day challenges, understand what types of decisions organizations need to be making, and receive lessons learned from other SAP customer experiences.
500 results
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A Beginner’s Overview of CRM Analytics
In this overview of CRM Analytics, learn the basics of what you need to know to select the best analytic options, see the different ways you can create interactive reports and real-time dashboards, and examine the architectural and data flow guidelines used to implement analytics. Key Concept CRM Analytics offers analysis that is focused on…...…
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Data Quality Strategies for mySAP CRM
SAPexpert/CRMMany companies starting CRM initiatives are not satisfied with the resulting customer views, citing distrust of the data in their systems. Data quality strategies help you resolve data issues that distort customer views. Find out tips for preparing, blueprinting, and implementing a solid data quality strategy. Key Concept Identifying inconsistencies and anomalies in your data…...…
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Dynamically Create a Standard Cost in a Sales Order Using Options Chosen for a Configurable Material
For a configurable product, the options chosen during the sales order process can influence both the price of the product and the cost to manufacture it. Once the product options have been selected, they are used to create a cost estimate, which the system saves on the sales order item. The cost estimate is subsequently…...…
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Make Sure That User-Defined Statuses Appear in SAP NetWeaver BI for Reporting
Learn about a method you and your BI team can use to report on CRM transaction data with customized user status information in SAP NetWeaver Business Intelligence. With these five steps, which do not require custom coding, you can extract the CRM user-defined status along with CRM transactional data. Key Concept CRM user-defined statuses let…...…
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Add Custom Fields for Your Business Partner: Part 3 — Easy Enhancement Workbench
You can use the Easy Enhancement Workbench to add fields to a business partner. This method allows you to avoid writing code by following a simple wizard to create your custom fields. Key Concept Users often need custom fields to collect industry- or company-specific business partner information. Adding fields by including them in extensions created…...…
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Take Advantage of New Sales and Service Functionality in SAP CRM 7.0
Discover how upgrading to SAP CRM 7.0 can provide you with new tools to help your sales and service teams. Additions in this release include the ability to display expired contracts and the ability to create ERP quotes. Key Concept Part of SAP Business Suite 7.0, SAP CRM 7.0, which became generally available in May…...…
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Oil and Gas Industry Spotlight: A Conceptual Look at How to Apply SAP BusinessObjects Planning and Consolidation to Upstream Operations
Dr. Marco Sisfontes-MongeManaging Partner, Arellius Enterprises Despite the complexities of the oil and gas industry, SAP BusinessObjects Planning and Consolidation can deliver a simplified environment that handles both planning and consolidation needs. You can base consolidations on period or calendar, and planning via reusing dimensions, reports, processes, and pre-delivered content to simplify your reporting environment…....…
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Best Practices for mySAP CRM-to-CTI Integration Testing
Desktop load testing is not the same as testing the integration between mySAP Interaction Center (IC) and the computer-telephony interface (CTI). Learn why and what constitutes an effective mySAP IC-CTI approach. Key Concept The computer-telephony interface (CTI) allows computer systems to act as a call center by linking them to the telephone system. It ensures that calls…...…
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Tips and Tricks for Using BAPIs in Accounting Documents
Posting accounting documents with BAPIs can be somewhat tricky — generating a simple accounting document turns into a report with several hundred lines of code. Accounting functionality is highly dependent on company specifics and legislation, so to make your program more stable against accounting business changes, you have to be able to derive automatically as…...…
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Excel-Based Upload Tool Easily Updates the Standard Price for Multiple Materials
Discover how to use a custom Microsoft Excel upload tool rather than out-of-the-box functionality to update the standard price of a raw material for inventory valuation. Learn about additional functionalities and system validations the custom tool offers to create a more efficient and accurate business process for updating the standard price of raw materials. Key…...…
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