Customer Experience

Content in this topic area will help sales, marketing, customer service, and analytics professionals understand how to leverage SAP Customer Experience solutions to deliver personal, trusted, and connected customer experiences. Content will cover a wide range of topics, including end-to-end commerce processes, sales automation, sales performance management, best practice customer service, marketing, and customer-related analytics processes. 

Featured

  1. The COVID-19 Crisis Exposes Areas Where SAP Customers in the Healthcare Field Can Up Their Game

    Reading time: 6 mins

  2. Make Better Business Decisions with At-Your-Fingertip Support for SAP Landscapes

    Make Better Business Decisions with At-Your-Fingertip Support for SAP Landscapes

    Reading time: 3 mins

  3. Adapting for Success in the Outcome Economy

    Reading time: 6 mins

Results

  1. Cognizant

    Reading time: 6 mins

    The high-tech industry has developed a strong affinity for the mantra the “outcome economy” in response to the shift toward selling outcomes rather than quantities. SAP customers are challenged with finding ways to drive every dollar to more impactful innovation versus spending money on the traditional aspects of running IT. This article outlines the steps…
  2. NTT DATA Business Solutions

    Digital transformation helps companies reach their full potential – if the underlying technologies work for the people using them! At NTT DATA Business Solutions, we design, implement, manage and continuously enhance SAP solutions to make them work for companies – and for their people.

  3. New Solutions for Real-Time Inventory Replenishment Amid Covid-19 Disruption

    How does a responsive supply chain dynamically flex itself to avoid business disruption?  How to ensure that customer satisfaction and experience is safe guarded from a stock-out situations? These are questions being asked across all industries in the wake of a global pandemic and its impact on the global supply chain.  A more agile and…
  4. Microsoft

    Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. We partner closely with SAP to help our joint customers accelerate their cloud journey.

  5. How Can Consumer Enterprises Succeed in the Era of Digital Disruption?

    Today, consumers expect seamless, contextualized digital experiences across all channels. For retailers, a digital transformation plan is now a must-have to drive value for both brands and customers, while creating competitive advantage and driving growth. To achieve this, companies need to adopt business best practices and technologies that allow them to: Create a single view…
  6. OpsVeda

    The surge in data availability, coupled with shorter product cycles and broader value chain networks, has made operational decision making incredibly complex. Organizations frequently end up with sub-optimal decisions, because they are based on incomplete, and error-prone manual analyses on stale data from BI systems and spreadsheets. OpsVeda eases the lives of business teams by providing them ready answers for questions they encounter daily. Powered by patented technology and passion for business agility, OpsVeda delivers comprehensive operations intelligence along with defined business outcomes. The OpsVeda mission, simply stated, is to make customer operations immensely agile and profitable, through operational intelligence and AI-powered automation. OpsVeda customers span consumer-packaged goods, food and beverage, fashion and retail, industrial and manufacturing, and high-tech industries.

  7. Conexiom

    Conexiom is the only purpose-built SaaS automation platform that fully automates digital trade documents into touchless outcomes with 100% data accuracy. Conexiom increases profitability, reduces costs, eliminates data-entry errors, and elevates the customer experience without relying on clients to change their behavior. SAP customers choose Conexiom because we have deep experience, including successful global deployments for some of SAP’s largest distribution and manufacturing customers.

  8. Video Q&A: GEA Group CIO Christian Niederhagemann discusses RISE with SAP

    In this brief video interview, GEA Group CIO Christian Niederhagemann offers his thoughts on RISE with SAP, the new business transformation-as-a-service offering.
  9. Video Q&A: Motor Oil Group CIO Nick Giannakakis offers his take on RISE with SAP

    In this interview, Motor Oil Group CIO Nick Giannakakis shares with SAPinsider Chief Content Officer Riz Ahmed his initial response to the Rise with SAP announcement.