Customer Experience

Content in this topic area will help sales, marketing, customer service, and analytics professionals understand how to leverage SAP Customer Experience solutions to deliver personal, trusted, and connected customer experiences. Content will cover a wide range of topics, including end-to-end commerce processes, sales automation, sales performance management, best practice customer service, marketing, and customer-related analytics processes. 

Featured

  1. The COVID-19 Crisis Exposes Areas Where SAP Customers in the Healthcare Field Can Up Their Game

    Reading time: 6 mins

  2. Make Better Business Decisions with At-Your-Fingertip Support for SAP Landscapes

    Make Better Business Decisions with At-Your-Fingertip Support for SAP Landscapes

    Reading time: 3 mins

  3. Adapting for Success in the Outcome Economy

    Reading time: 6 mins

Results

  1. SaaS industries

    Reading time: 6 mins

    The high-tech industry has developed a strong affinity for the mantra the “outcome economy” in response to the shift toward selling outcomes rather than quantities. SAP customers are challenged with finding ways to drive every dollar to more impactful innovation versus spending money on the traditional aspects of running IT. This article outlines the steps…
  2. AMC Technology

    AMC Technology is a leader in the Computer Telephony Integration (CTI) world, bringing people together through great interactions since 1995. We improve interactions between agents, customers, businesses and communities through our flagship product, DaVinci! the industry ‘s first and only iPaaS made specifically for contact centers that offers unlimited omni-channel integrations for cloud premise or…
  3. Acorel BV

    With Acorel we bring a better Customer Experience
  4. cloud

    Roundtable Discussion: Intelligent, Connected Manufacturing with SAP

    The global pandemic has forced manufacturers to operate in unprecedented ways – remotely, virtually and digitally – while also presenting challenges such as new consumer behaviors and supply chain constraints. The more technologically advanced businesses are better equipped to quickly reset production requirements, manage supply chain fluctuations and engage employees, by investing in enterprise software…
  5. Call for Papers image

    2022 Call for Papers: SAPinsider Conference

    We want to know if you’ve had an SAP technology journey experience that could help guide your peers facing similar challenges, or did you master a process or discover best practices around implanting a new product – then we enthusiastically encourage you to amplify your voice as an expert with SAPinsider! As an SAP professional,…
  6. Commit to a GREATER Customer Experience

    Reading time: 10 mins

    For all the talk about the importance of a great customer experience (CX), many companies are struggling to provide it. Only 26% of respondents to a survey conducted by SAPinsider said they are currently investing in CX initiatives and could confidently say that their organization has a dedicated CX budget. This lack of commitment proves…
  7. DataXstream

    DataXstream has been in the SAP business for 25 years with operations in North and South America and EMEA. An SAP Gold Partner, Endorsed App Partner and 2020 Pinnacle Award winner, DataXstream produces SAP certified solutions with the mission of helping our customers be more successful. DataXstream builds solutions leveraging it’s extensive experience with SAP ERP and incorporates emerging technologies like SAP BTP – Business Technology and SAP DI – Data Intelligence machine learning to create a competitive advantage for our customers. We achieve measurable, tangible results from our products and dedicated team and create great customer outcomes.

  8. Cognizant

    We believe the best digital transformation starts small. Making targeted operational and technology decisions will strengthen your existing position, empower your workforce and drive lasting organizational change. We will meet you where you are, identifying the highest-impact solutions, tools and processes to help you realize quick return on investments and become an agile, future-ready, intelligent manufacturing enterprise.

  9. Sentiment Analytics for Marketing Managers : A Primer

    Reading time: 6 mins

    As the world of marketing starts getting dominated more and more by social media, there can be several examples of instances where opinions or “sentiments” expressed by customers online can have a significant impact on an organizations brand. This influence of sentiments expressed by customers through words is not only important from sales perspective, but…
  10. SAP Solutions on Azure: The Trusted Path to Intelligent Manufacturing image

    The Art and Science of Customer Lifetime Value (CLV) Analytics

    Reading time: 6 mins

    As organizations become more and more customer focussed, developing marketing strategies that help address the needs of demanding customers is becoming more and more complex. While there are several aspects that go into formulating a winning marketing strategy, common sense dictates that one parameter of success is the money you will make from a specific…