Customer Experience

Content in this topic area will help sales, marketing, customer service, and analytics professionals understand how to leverage SAP Customer Experience solutions to deliver personal, trusted, and connected customer experiences. Content will cover a wide range of topics, including end-to-end commerce processes, sales automation, sales performance management, best practice customer service, marketing, and customer-related analytics processes. 

Featured

  1. The COVID-19 Crisis Exposes Areas Where SAP Customers in the Healthcare Field Can Up Their Game

    Reading time: 6 mins

  2. Make Better Business Decisions with At-Your-Fingertip Support for SAP Landscapes

    Make Better Business Decisions with At-Your-Fingertip Support for SAP Landscapes

    Reading time: 3 mins

  3. Adapting for Success in the Outcome Economy

    Reading time: 6 mins

Results

  1. Citrix

    Reading time: 6 mins

    The high-tech industry has developed a strong affinity for the mantra the “outcome economy” in response to the shift toward selling outcomes rather than quantities. SAP customers are challenged with finding ways to drive every dollar to more impactful innovation versus spending money on the traditional aspects of running IT. This article outlines the steps…
  2. Betty Blocks

    The Citizen Development platform Betty Blocks is all about empowering a new generation of developers and breaking the boundaries of technology for business innovation. We support citizen developers, help organizations innovate, and challenge assumptions of what a no-code platform can achieve. Build complex enterprise-grade applications: surprisingly easy, fast and fun. From mobile apps to (customer)…
  3. Be1eye

    In the consulting industry it is unfortunately not always customary to focus on the satisfaction of the customer, since the objectives of consulting companies can be different. Be1Eye is different – we focus on our customers’ success. What does that mean for you as a customer? As a customer, you are clear about your corporate…
  4. B4 Consulting

    The B4 Consulting Group provides strategic business advisory services to small and middle market businesses, start-ups and non-profits. We are located in Denver, CO and Atlanta, GA, but we serve clients throughout the country and abroad. We engage business owners and senior managers in an intensive, collaborative process to identify and resolve any issues and…
  5. Babiel

    We are always looking for the best solution for our clients. For that reason, we do not manufacture any finished products but have entered into partnerships with the best players in the industry. We have absolutely no ulterior motives and are not interested in selling you a particular product. On the contrary, we remain totally…
  6. Avertra

    Avertra is a Global Integration Services, Products & Consultancy Organization with a specific focus on the Energy & Utilities Industry. With one of the best internal Implementation, Development, Support and Services Teams in the US & European Markets, we strive to exceed our Customers’ expectations and achieve immediate realization of our value within the first…
  7. Assentis Technologies

    Assentis Technologies is a leading software and services provider specialized in perfecting Customer Communication with focus on the financial services industry. Assentis’ Customer Communication Management (CCM) solutions maximize client experience by improving the exchange of information with clients, which is relevant, timely and consistent along all channels. Highly personalized documents such as client reports, proposals,…
  8. Astound Commerce

    As the world ‘s most trusted independent digital commerce specialist, we empower success through expertly created experience-driven ecosystems that fuse ever-evolving technology, data, design, and storytelling to build meaningful and lasting relationships. With more than 20 years of expertise and thousands of experience-driven ecosystems woven into our DNA, we create unique and compelling experiences for…
  9. ASAR America, Inc.

    Bringing strategy and clarity to CX is our M.O., which is why managing partner Sanjjeev K. Singh has published three SAP Press books on CX. An SAP Press Author, Sanjjeev’s books break down the complexities of SAP C/4HANA, SAP Hybris, and SAP Sales Cloud. We’re not your average disruptors. Our motivation is in helping companies…
  10. arithnea gmbh

    ARITHNEA is headquartered in Neubiberg near Munich with offices at six more locations throughout Germany (Bremen, Dortmund, Frankfurt, Jena, Cologne and Stuttgart). The company is part of the adesso Group and works in a successful partner network, including partners such as CELUM, e-Spirit, eZ Systems and SAP. ARITHNEA GmbH is one of the few companies…