Customer Experience

Content in this topic area will help sales, marketing, customer service, and analytics professionals understand how to leverage SAP Customer Experience solutions to deliver personal, trusted, and connected customer experiences. Content will cover a wide range of topics, including end-to-end commerce processes, sales automation, sales performance management, best practice customer service, marketing, and customer-related analytics processes. 


  1. The COVID-19 Crisis Exposes Areas Where SAP Customers in the Healthcare Field Can Up Their Game

    Reading time: 6 mins

  2. Make Better Business Decisions with At-Your-Fingertip Support for SAP Landscapes

    Make Better Business Decisions with At-Your-Fingertip Support for SAP Landscapes

    Reading time: 3 mins

  3. Adapting for Success in the Outcome Economy

    Reading time: 6 mins


  1. LeaseAccelerator

    Reading time: 6 mins

    The high-tech industry has developed a strong affinity for the mantra the “outcome economy” in response to the shift toward selling outcomes rather than quantities. SAP customers are challenged with finding ways to drive every dollar to more impactful innovation versus spending money on the traditional aspects of running IT. This article outlines the steps…
  2. Exaptive

    Exaptive was founded on the idea that innovation doesn ‘t have to wait for serendipity; innovation can be facilitated. When a tool, technique, or method developed to solve a specific problem gets co-opted in a completely different domain and completely different context to become an innovative solution, that ‘s  exaptation. Bringing collaborators with a mix…
  3. Emergys

    More than 20 years of extensive experience in the digital economy, Emergys strives to help its clients deliver better products, services and business processes through digital transformation. With a proven track record of providing successful SAP implementations and best-in-class support services to enterprises across various industries, we look forward to being your trusted partner in…
  4. ECS

    At ECS, the main goal is to empower businesses and their people to gain real-time information and execute business processes with ease, anytime and anywhere. ECS specializes in the area of Enterprise Mobility, Enterprise Resource Planning (ERP), HANA and Analytics. The close relationship with SAP and our competencies has qualified us to achieve several partnership…
  5. Dunn Solutions

    Dunn Solutions is a digital commerce and business transformation consultancy focused on delivering  velocity  to our clients. Velocity is achieved by the combination of both speed and direction. Dunn Solutions helps our clients achieve  speed  by automating business processes and  direction  using advanced analytics. Our teams align with organizations to optimize their unique processes and…
  6. Dimensys BV

    Dimensys makes the life cycle of assets and products insightful, predictable, and rehearsable, enabling organizations to leverage their assets better, more accurately, and more effectively.   Our mission is clear.  We always approach issues based on the long-term interest of the client.  To realize the best possible solution, we bring the right people together.  We…
  7. Critigen

    Critigen is a full-lifecycle spatial systems integrator improving business performance through all things spatial. Critigen creates the spatial foundations and applications to enable each user to get exactly what they need when they need it—from the front lines to the boardroom.
  8. Crescense

    When every decision counts, you need a partner that understands your business and is invested in your success. We are that partner. Crescense, in partnership with SAP, offers software solutions that are designed specifically for high-growth consumer products, life sciences, wholesale distribution, and retail companies. By combining our industry knowledge with a proven deployment approach…
  9. Clear Software

    Clear Software is on a mission to simplify business software and make people more productive. Our Intelligent Automation platform enables organizations to streamline core business processes across software such as SAP, OracleEBS, Salesforce, and many other cloud and premise applications. Our core products are: ClearWork – a no-code Business Process Management Software (BPMS) that orchestrates…
  10. Cisco Systems, Inc

    Cisco (NASDAQ: CSCO) enables people to make powerful connections–whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible–providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University.…