Customer Experience

Content in this topic area will help sales, marketing, customer service, and analytics professionals understand how to leverage SAP Customer Experience solutions to deliver personal, trusted, and connected customer experiences. Content will cover a wide range of topics, including end-to-end commerce processes, sales automation, sales performance management, best practice customer service, marketing, and customer-related analytics processes. 


  1. The COVID-19 Crisis Exposes Areas Where SAP Customers in the Healthcare Field Can Up Their Game

    Reading time: 6 mins

  2. Make Better Business Decisions with At-Your-Fingertip Support for SAP Landscapes

    Make Better Business Decisions with At-Your-Fingertip Support for SAP Landscapes

    Reading time: 3 mins

  3. Adapting for Success in the Outcome Economy

    Reading time: 6 mins


  1. Heisab

    Reading time: 6 mins

    The high-tech industry has developed a strong affinity for the mantra the “outcome economy” in response to the shift toward selling outcomes rather than quantities. SAP customers are challenged with finding ways to drive every dollar to more impactful innovation versus spending money on the traditional aspects of running IT. This article outlines the steps…
  2. Wholesale and Distribution image

    How Wholesale and Distribution is Using Available Technologies to Win in the Current Market

    The Wholesale Distribution Industry has been facing pressure from a changing marketplace due in part to mass-market retailers. Recent events and disruptions increase this pressure. With Retail pushing into the wholesale market space, customers expect B2B transactions to mimic their personal consumer transactions. The need for visibility into inventory or source alternatives is increasingly important.…
  3. Voquz IT Solutions

    Everyone can use professional IT solutions. But we make sure that it just works. Because we have the right experts at the right time. Not somewhere, but with you, in your project, for your challenges. Everyone can manage project and quality. But we can do better. Because we have been doing this for so long…
  4. verturis

    verturis GmbH is an owner-managed SAP consulting company that specializes in the introduction of SAP standard software and the management and support of SAP projects for insurance companies and financial service providers. As a software manufacturer, we also develop our own software solutions in the SAP environment. Highest quality standards, reliability and teamwork characterize our…
  5. Terra Information Group

    TIG is a software solutions provider helping companies improve their performance and profitability by streamlining their manufacturing business processes. We specialize in SAP® ERP and OpenText solutions for small to mid-sized businesses in North America and provide end-to-end solutions for our customers including sales, installation, support, and consulting services.
  6. SaaS industries

    SaaS Industry is a digitally native media outlet for all things SaaS in the new global economy. SaaS Industry publishes bracingly creative and intelligent articles with a broad worldview. Our analysis of this new global economy is rooted in a set of defining obsessions: core themes and changing trends of seismic importance to the SaaS…
  7. Pitcher AG

    Pitcher is an end-to-end mobile sales enablement platform that empowers your employees to fully engage your customers and prospects. Our vision is to revolutionize the way an organization effectively market and sell, with out-of-the-box mobile modules that will transform your sales process. Connecting seamlessly to a number of CRM & ERP systems, and making this…
  8. Optima ECM Consulting

    Optima ECM Consulting is a global company centered on Enterprise Content Management strategies and business solutions for Compliance, Optimization, and Collaboration. We ensure our clients increase productivity, improve customer service and reduce operational costs while increasing compliance levels by implementing superior solutions using the SAP Enterprise Content Management Solutions by OpenText. Optima ‘s niche expertise…
  9. Lyncis Technologies

    We are a management consulting services company focused on providing innovative and successful business solutions to our clients. We deliver SAP eCommerce (hybris) solutions to leading mid-size and Fortune 500 companies. We have partnered with clients in the development, delivery and oversight of targeted eCommerce – hybris and SAP enterprise initiatives. Our portfolio of solutions…
  10. Long Business Systems, Inc. (LBSI)

    LBSi was founded in 1989. Our expertise in procurement, manufacturing, distribution, customer service, sales finance, and information systems is vital to the successful implementation and on-going use of each individual client ‘s business system. We aim to empower our clients to outshine the competition and thrive in today ‘s demanding, fast-paced global marketplace.