Breakthru Beverage Group Increases SAP Systems Usage Through Change Management
Analysts and Supply Chain Managers Leverage SAP Analytics to Drive Decision Making
1202 results
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How Companies Use Service Management to Increase Revenue and Retain Customers
Find out how companies are using different service delivery models — including service contracts and product service letters — to transform their service processes to maximize service revenues. In addition, take a look at service billing using CRM Billing and contract entitlements before and after service is provided. Key Concept Service order management allows users…...… -
How to Integrate SAP CRM Shared Services Framework with SAP ERP HCM
Learn about the integration of various HR processes with the SAP Customer Relationship Management (CRM) service center’s front-end solution, Shared Services Framework, which helps improve the efficiency and effectiveness of your shared-service organization. Using the birth of a child as an example, the details for the employee benefits of SAP ERP HCM are covered in…...… -
Get Optimal Service Performance from Vendors Using Vendor Evaluation for External Services
Learn how the Vendor Evaluation functionality for external service vendor appraisal can give optimal service delivery. This functionality helps organizations mitigate poor service delivery and uncover and remove unnecessary costs. Key Concept It is important for an organization to measure from time to time the performance of vendors that provide external services. This measurement provides…...… -
Achieve Budgetary Control of Unplanned Service Procurement and Projects Using Value Limit Strategies
Learn how to use different value limit strategies to control spending on unplanned service procurement and budgetary allocation for projects. Key Concept Value limit is a functionality within purchase requisition and purchase order (PO) documents that can be applied to set a benchmark value for a project or service procurement if the cost and possibly…...… -
Drive Service Revenue Through Service Contract
Service contract management in SAP CRM 2007 can address the needs of many diverse service contract scenarios. The various applications of service contract management are useful for driving revenue in an increasingly service-oriented business environment. Find out what the key business drivers are for service contract management and learn about the different components that comprise…...… -
SAP CRM 7.0 Enhancement Package 1: A Detailed Introduction to SAP CRM Service Request Management
Learn about use cases and technical features of the service request, based on CRM 7.0 and SAP enhancement package 1. Understand which use cases the service request is suited for and how it differs from other service transactions, such as the service ticket. Key Concept From a business perspective, an SAP CRM service request is…...… -
Develop, Debug, and Manage C/C++ Services in SAP Business Connector 4.8
Discover how SAP Business Connector C/C++ services work internally. Find out when it’s best to use them and when you should avoid them. Uncover tips and tricks for creating and debugging SAP BC C/C++ services smoothly. Key Concept The four basic rules for C/C++ services are: Keep all C/C++ services (and the interfaces used in…...… -
New Work Center Centralizes Issue and Support Service Management with SAP
ManagerLearn about the tools and functions in the SAP Engagement and Service Delivery Work Center that provide an overview of your IT issues and the services proposed by SAP. See how to link issues and services to efficiently solve them and get the most value out of SAP Support Services. Key Concept SAP Solution Manager,…...… -
Understanding Service Level Agreements in Service Desk
Manager See how the configuration of Service Level Agreements (SLA) works in SAP Solution Manager, with a specific focus on how information moves among configuration objects. Knowing how the objects involved interact allows you to not only perform more effective configuration but also solve problems should anything go wrong. Key Concept SAP Solution Manager’s Service…...… -
Consume Enterprise Services in Java Using SAP NetWeaver Developer Studio to Achieve Your Business Process Goals
Find out how to connect to the Services Registry, download the service from it, and design, deploy, and test the service using the Java 2 Platform, Enterprise Edition (J2EE) engine in an SAP NetWeaver Developer Studio environment. Learn how you can publish a service using SAP NetWeaver Administrator on the Java side, browse and download…...…
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