Breakthru Beverage Group Increases SAP Systems Usage Through Change Management

Analysts and Supply Chain Managers Leverage SAP Analytics to Drive Decision Making

1221 results

  1. Prepare Your Team for a Successful ESS/MSS Implementation

    Review the skills, roles, systems, and business packages that you need to assemble during the preparation phase for an Employee Self-Service or Manager Self-Service implementation. Key Concept Employee Self-Service (ESS) and Manager Self-Service (MSS) are business packages implemented through SAP NetWeaver Portal to create a simple, central location where employees and managers can perform common…...…

  2. How to Integrate SAP CRM Shared Services Framework with SAP ERP HCM

    Learn about the integration of various HR processes with the SAP Customer Relationship Management (CRM) service center’s front-end solution, Shared Services Framework, which helps improve the efficiency and effectiveness of your shared-service organization. Using the birth of a child as an example, the details for the employee benefits of SAP ERP HCM are covered in…...…

  3. How Companies Use Service Management to Increase Revenue and Retain Customers

    Find out how companies are using different service delivery models — including service contracts and product service letters — to transform their service processes to maximize service revenues. In addition, take a look at service billing using CRM Billing and contract entitlements before and after service is provided. Key Concept Service order management allows users…...…

  4. Self-Diagnosis: An Essential Process to Keep SAP Solution Manager Running Smoothly

    ManagerLearn how self-diagnosis complements the scenarios configurable within SAP Solution Manager to monitor your entire SAP Solution Manager system, including system monitoring, Solution Manager Diagnostics, Root Cause Analysis, and business process and interface monitoring. Key Concept Self-diagnosis, a function that is available in SAP Solution Manager 7.0, ensures the stability and configuration of your SAP…...…

  5. Get Optimal Service Performance from Vendors Using Vendor Evaluation for External Services

    Learn how the Vendor Evaluation functionality for external service vendor appraisal can give optimal service delivery. This functionality helps organizations mitigate poor service delivery and uncover and remove unnecessary costs. Key Concept It is important for an organization to measure from time to time the performance of vendors that provide external services. This measurement provides…...…

  6. Achieve Budgetary Control of Unplanned Service Procurement and Projects Using Value Limit Strategies

    Learn how to use different value limit strategies to control spending on unplanned service procurement and budgetary allocation for projects. Key Concept Value limit is a functionality within purchase requisition and purchase order (PO) documents that can be applied to set a benchmark value for a project or service procurement if the cost and possibly…...…

  7. New Work Center Centralizes Issue and Support Service Management with SAP

    ManagerLearn about the tools and functions in the SAP Engagement and Service Delivery Work Center that provide an overview of your IT issues and the services proposed by SAP. See how to link issues and services to efficiently solve them and get the most value out of SAP Support Services. Key Concept SAP Solution Manager,…...…

  8. Drive Service Revenue Through Service Contract

    Service contract management in SAP CRM 2007 can address the needs of many diverse service contract scenarios. The various applications of service contract management are useful for driving revenue in an increasingly service-oriented business environment. Find out what the key business drivers are for service contract management and learn about the different components that comprise…...…

  9. SAP CRM 7.0 Enhancement Package 1: A Detailed Introduction to SAP CRM Service Request Management

    Learn about use cases and technical features of the service request, based on CRM 7.0 and SAP enhancement package 1. Understand which use cases the service request is suited for and how it differs from other service transactions, such as the service ticket. Key Concept From a business perspective, an SAP CRM service request is…...…

  10. Best Practices for Extending ESS Globally

    The employee portal in SAP ERP self services iViews are country specific and are not available for all countries. Learn how to extend the SAP personal data services by using configuration without any custom development of iViews. Key Concept Simple configuration tweaks can be used to make country-specific employee self services (ESS) available to countries…...…