Self Service Portal
1 result
-
Nailing the B2B Post-Purchase Experience With SAP CX
A global wholesale distributor transformed its customer relationships and increased its Net Promoter Score by over 30% by implementing a phased B2B Self-Service portal to enhance transparency, financial clarity, inventory management, and payment methods, ultimately reducing manual order handling and empowering customers, thereby highlighting the importance of an agile, customer-centric approach in B2B services.
Your request has been successfully sent