Case Study: Service Planning Made Easy Thanks to FSM

769 results

  1. How Companies Use Service Management to Increase Revenue and Retain Customers

    Find out how companies are using different service delivery models — including service contracts and product service letters — to transform their service processes to maximize service revenues. In addition, take a look at service billing using CRM Billing and contract entitlements before and after service is provided. Key Concept Service order management allows users…...…

  2. How to Add Calculation Base Columns in Data Browsers SE16 and SE11

    Learn how to enhance the standard data browser functionality (transaction codes SE16 and SE11) to add calculation base columns in any table or view using implicit enhancement options. For example, you can add a column showing the number of days difference between the created-on date and billing-processed date of an invoice in the billing document…...…

  3. How to Integrate SAP CRM Shared Services Framework with SAP ERP HCM

    Learn about the integration of various HR processes with the SAP Customer Relationship Management (CRM) service center’s front-end solution, Shared Services Framework, which helps improve the efficiency and effectiveness of your shared-service organization. Using the birth of a child as an example, the details for the employee benefits of SAP ERP HCM are covered in…...…

  4. Expand Your Reporting Options with an Extended G/L Code Block

    The G/L code block in FI is not static. Customer-defined fields can be added to provide for reporting functions that SAP did not envision. Learn how to use a standard SAP transaction to add fields to the G/L code block, how to ensure that the field is properly populated, and how to report on the…...…

  5. Introduction to the ABAP Data Dictionary and Managing Data Dictionary Objects (Chapter 5)

    This sample chapter (chapter 5) from Faisal Altaf’s book, “Introduction to ABAP: A Project-Driven Guide,” is an overview of the ABAP Data Dictionary. The book uses the example of a point of sale project to introduce ABAP. As a current SAP Experts member you can read the eBook (online or download) with no extra charge…...…

  6. Expand PS Master Data by Adding New Fields to Project Builder

    The available fields in the PS master data are often insufficient to cover a company’s needs. The author describes partner functionality, user-defined fields, and customer-specific fields, which are three different options to incorporate additional fields into the project master. He discusses their advantages and shortcomings and the steps to implement them. When most businesses implement…...…

  7. Get Optimal Service Performance from Vendors Using Vendor Evaluation for External Services

    Learn how the Vendor Evaluation functionality for external service vendor appraisal can give optimal service delivery. This functionality helps organizations mitigate poor service delivery and uncover and remove unnecessary costs. Key Concept It is important for an organization to measure from time to time the performance of vendors that provide external services. This measurement provides…...…

  8. Achieve Budgetary Control of Unplanned Service Procurement and Projects Using Value Limit Strategies

    Learn how to use different value limit strategies to control spending on unplanned service procurement and budgetary allocation for projects. Key Concept Value limit is a functionality within purchase requisition and purchase order (PO) documents that can be applied to set a benchmark value for a project or service procurement if the cost and possibly…...…

  9. Drive Service Revenue Through Service Contract

    Service contract management in SAP CRM 2007 can address the needs of many diverse service contract scenarios. The various applications of service contract management are useful for driving revenue in an increasingly service-oriented business environment. Find out what the key business drivers are for service contract management and learn about the different components that comprise…...…

  10. SAP CRM 7.0 Enhancement Package 1: A Detailed Introduction to SAP CRM Service Request Management

    Learn about use cases and technical features of the service request, based on CRM 7.0 and SAP enhancement package 1. Understand which use cases the service request is suited for and how it differs from other service transactions, such as the service ticket. Key Concept From a business perspective, an SAP CRM service request is…...…