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6 results
Webinar: Unlock Customer Loyalty and Drive Profitable GrowthJul 11, 2024 — In today's competitive market, an exceptional customer experience (CX) is crucial for business success. However, disconnected systems and fragmented software solutions can get in the way of delivering the intelligent CX today’s customers demand. Your business can overcome this challenge by integrating your ERP system with SAP Customer Experience solutions to strengthen the connection between operational back-end data and front-end CX.
1 minute read
The New Era of AI Powered Commerce – SAP’s AI capabilities for Intelligent CXMay 20, 2024 — AI is transforming the commerce landscape by enabling organizations to achieve higher sales and stronger brand connections. It streamlines product catalog management, improves data accuracy, and delivers a more personalized shopping experience. AI offers a competitive advantage for retailers seeking intelligent growth through enhanced omnichannel fulfillment strategies, optimized product assortments, personalized recommendations, and resilient, sustainable supply chains. Companies integrating AI into their operations are better equipped to make informed decisions and scale efficiently.
The SAP CX AI Toolkit is a unified generative AI platform that leverages data from various SAP products. Developed using proprietary AI models and fine-tuned large language models (LLMs), it integrates key functionalities of SAP Commerce Cloud. The toolkit automates labor-intensive tasks and swiftly analyzes enterprise-wide data. SAP's trusted AI capabilities ensure secure data retrieval and integrate third-party productivity applications with context grounding, PII obfuscation, and bias prevention. Data is handled safely before processing by a partner LLM, and no customer data is stored within LLMs, preventing its use in training these models.
2 minute read
Centralize your SAP Customer Experience with SAP for MeAug 17, 2023 — SAP for Me is not a new application, neither is it ‘old’, in a generic sense. It has been around for almost three years. However, the value it delivers to customers is not well-known in the market and therefore, is underused. SAP for Me is the single and centralized conduit for SAP customers to engage with SAP and a ‘digital companion’ that no longer requires SAP customers to access multiple websites for generic or specific information regarding SAP or their own usage of SAP products and applications. SAP customers can now empower themselves to answer operational questions in a self-service and self-sufficient manner with the added guarantee of receiving the latest information.
6 minute read
SAP AI – “Built for Business”Jun 23, 2023 — In the ever-evolving world of technology, artificial intelligence (AI) is taking center stage. The potential of generative AI and Large Language Models (LLMs) are fueling corporate dialogues and making headlines. However, as exciting as these cutting-edge technologies may be, translating these groundbreaking technologies into tangible business benefits poses a considerable challenge for organizations which are primarily due to the gaps in organizations in terms of harnessing these AI capabilities to their full potential. While the journey towards AI integration is unique for every customer, the industry is just beginning to scratch the surface of generative AI.
This tech brief focuses on SAP's strong AI strategy that seeks to distinguish SAP in a market filled with general-purpose AI solutions by focusing on the specific needs of businesses and their processes, and stands on three key pillars: built-in, relevant, and responsible AI, with an overarching message that their AI is "built for business".
7 minute read
