The New Era of AI Powered Commerce - SAP’s AI capabilities for Intelligent CX

445 results

  1. The SAP Customer Experience and Connecting with Purpose

    This second article in a series of five on the Intelligent Enterprise shows how apps and extensions to SAP Cloud Platform can benefit vendors building solutions and products to help companies optimize their service to customers. This content is for Basic Access, SAPinsider Monthly Subscription, SAPinsider Annual Subscription, and SAPinsider Premium Annual Subscription members only.Log…

  2. Commit to a GREATER Customer Experience

    For all the talk about the importance of a great customer experience (CX), many companies are struggling to provide it. Only 26% of respondents to a survey conducted by SAPinsider said they are currently investing in CX initiatives and could confidently say that their organization has a dedicated CX budget. This lack of commitment proves…

  3. Björn Goerke on Gaining a 360-Degree View of the SAP Customer Experience in Today’s Multi-Cloud World

    Q: Ray Wang, Constellation Research A: Björn Goerke, SAP Cloud Platform Q: Björn, the CTO role has completely changed. It is really, really different. The landscape is crazy. The integration is all over the place. The technologies are changing fast. The business models are changing at the same time. What is so hard right now?…...…

  4. Closing the Customer Experience Gap

    Many organizations are creating a disjointed customer experience (CX) and need to find new ways to capture the exponentially growing amount of customer data, integrate their isolated systems, and achieve a single view of the customer. While companies commonly are talking about doing more with less and improving customer satisfaction, few seem to be allocating…

  5. Elevating Customer Experience with SAP C/4HANA for Consumer Goods and Retail

    The explosion of digital technologies and the new possibilities they have created has dramatically reshaped customer behaviors and expectations, and the pace of change is only increasing. Customer interactions are evolving rapidly, the number of communication channels has exploded, and customers expect to engage across them seamlessly. As today’s customers segment themselves into tribes that…

  6. Get a Single View of the Customer by Linking Customer Master Duplicates in SAP CRM

    When your SAP CRM system has to account for a customer master that has duplicates, an approach based on linking master data records can provide you with a single view of this data. For example, Customer XYZ exists in the system as XYZ1 and XYZ2, and transactions or installed base products are scattered between the…...…

  7. Integrating SAP On-Premise Systems with SAP Hybris Cloud for Customer

    SAP Hybris Cloud for Customer is becoming more and more popular as SAP’s cloud solution for marketing, sales and service. It is often used to extend the existing data to sales representatives and field service personnel, giving them a 360-degree view onto their customer and enabling them to use the data anywhere, including their mobile…...…

  8. Create Consignment Fill-Up Sales Orders Using SAP APO SNP

    Follow these prerequisite, configuration, and implementation steps to model the automatic creation of consignment fill-up sales orders in SAP ERP Central Component (ECC) using Supply Network Planning (SNP) deployment functionality in SAP Advanced Planning and Optimization (SAP APO). This process enables the automatic planning and creation of sales orders from SAP APO. It minimizes the…...…

  9. Synchronize Master Data Between Customer Master Data and Business Partner

    See how to synchronize master data between a customer and business partner in an SAP ERP system. With this synchronization, you streamline master data, avoid redundancy, and protect master data integrity. Key Concept Master data such as products, customers, suppliers, and employees is most important for making business transactions. The SAP system uses the Business…...…

  10. SAP and SuccessFactors – An Overview

    In this exclusive in-depth report, learn about SuccessFactors and what the acquisition means for SAP ERP HCM and your business. Get a detailed, comprehensive overview of SuccessFactors, SAP’s strategy, the future of SAP ERP HCM, and how the acquisition of SuccessFactors affects your business. It aims to dispel any myths or confusion around SuccessFactors and…...…