The New Era of AI Powered Commerce - SAP’s AI capabilities for Intelligent CX

397 results

  1. Optimizing SAP CRM and SAP ERP Integration: Q&A on Improving Data Transfer, User Experience, and Customer Service

    Many customer engagement and commerce integration projects that involve CRM middleware for SAP CRM Sales, SAP CRM Service Manager, and SAP Hybris Billing solutions face a number of challenges including variations in the SAP CRM and SAP ERP data models. Every integration project needs to ensure that the data being replicated is always in sync and...…

  2. Best Practices for Planning Your mySAP CRM Data Archiving Project

    Archiving dormant data can improve CRM system performance, which is especially critical in today’s mobile CRM deployments. It also can substantially reduce database costs and keep you in compliance with document-retention policies and industry and government regulations. Learn the steps you need to take when planning a CRM archiving project. Key Concept The same archiving...…

  3. Uncover New Insight into Your Customers with mySAP CRM Analytics

    Find out how mySAP CRM Analytics, a group of tools offered with mySAP CRM 2005 and SAP NetWeaver Business Intelligence to help you optimize your customer data. Learn about the mySAP CRM extraction mechanism and cross-application analysis tools you can use with your data. Then, explore the standard tool sets available, including customer analytics, product...…

  4. mySAP CRM Analytics Harnesses SAP NetWeaver BI Analytical Capabilities

    mySAP CRM Analytics, a group of tools offered with mySAP CRM and SAP NetWeaver BI, can help you optimize your company’s customer data. Learn about the mySAP CRM extraction mechanism and delivered analysis tools you can use with your data. Then, explore the standard tool sets available, including customer analytics, product analytics, sales and service...…

  5. How to Integrate SAP CRM Shared Services Framework with SAP ERP HCM

    Learn about the integration of various HR processes with the SAP Customer Relationship Management (CRM) service center’s front-end solution, Shared Services Framework, which helps improve the efficiency and effectiveness of your shared-service organization. Using the birth of a child as an example, the details for the employee benefits of SAP ERP HCM are covered in...…

  6. Techniques to Optimize Marketing Lead Management and Key Account Management Processes within SAP CRM

    In sales, key account managers often struggle when trying to manage their key accounts and end up adapting standard sales functionality of SAP CRM to efficiently support their very individual needs for navigation, authorization, and reporting of their key account hierarchy. By understanding those challenges and following a comprehensive step-by-step approach, you can implement a...…

  7. Automatically Move Business Partners, Customers, and Vendors from SAP CRM to SAP ECC

    Create business partners, customers, and vendors in SAP ERP Central Component starting from SAP CRM. Then ensure that the data stays updated in both systems. The process involves the use of middleware and Customer/Vendor Integration functions. The combination of the two functions provides the total end-to-end solution. Key Concept In SAP ERP Central Component (SAP...…

  8. Adopt Data Management Strategies to Optimize SAP CRM 7.0

    Effective data management and appropriate configuration settings go a long way to combat the effect that high data growth in database tables has on system performance. Learn how to manage SAP CRM tables that are vulnerable to high volume data growth by leveraging data management best practices and customization settings to enhance the performance of...…

  9. SAP CRM 2005 or SAP CRM 2007: Which is Best For You?

    If you are considering upgrading from earlier versions of mySAP CRM, you have two options — the current SAP CRM 2005 and the upcoming SAP CRM 2007. See how key areas in SAP CRM 2007 differ from SAP CRM 2005. Key Concept SAP CRM 2005, introduced in October 2005, includes improved marketing, sales, and E-Commerce...…

  10. Understand the Data Model for Integration between SAP CRM and SAP Industry Specific Solution – Utilities

    Prevent data errors by learning how data is replicated between SAP CRM and SAP Industry Specific Solution – Utilities (IS-U), as well as the relationships between objects in each system. Learn several common replication errors between the two systems and how to avoid them. Key Concept The SAP CRM/SAP Industry Specific Solution – Utilities (IS-U)...…