Reply Recognized as a Visionary in Gartner's 2023 Magic Quadrant for Warehouse Management Systems
61 results
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Use Email Forms in ERMS to More Effectively Reply to Customer Messages
Learn how to use email forms in the Email Response Management System to reply to customer queries and complaints. Find out how to monitor those responses more efficiently via tracking text, which enables email linking to the appropriate service transaction. Key Concept The Email Response Management System (ERMS) is a tool that provides functionalities to...…
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Running your best with Syskoplan Reply – 2024 Kick Off Note
Thank you for putting your trust in Reply. We’re committed to provide our clients and future clients with the right expertise and look forward to mutual successes in 2024.
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Invoking an OData Service with SAP HANA Cloud Integration
See how to use SAP HANA Cloud Integration (SAP HCI) to model the invocation of an external Open Data Protocol (OData) service. You apply the Request-Reply step in your integration flow and use the Query Editor to generate the URI for the actual OData invocation. Key Concept Several best practices have been developed for the...…
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Google Maps in SAP Sales and Service Cloud
The standard versions of SAP Sales and Service Cloud offer the option of comprehensive integration with Google Maps. Additionally, the API provided by Google Maps can be used to realize additional scenarios, such as address validations.
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Asynchronous Message Handling with SAP HANA Cloud Integration
See how to use SAP HANA Cloud Integration (SAP HCI) for modeling asynchronous integration scenarios. You use an asynchronous interface defined in a WSDL file for the configuration of the Simple Object Access Protocol (SOAP) channel to specify the asynchronous nature of the communication. Once the message processing is completed, the resulting message is forwarded...…
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ERMS Under the Hood: Configuration Tasks and the Service Manager Profile
See how E-Mail Response Management System (ERMS), a standard mySAP CRM tool, allows you to route your incoming emails using Rule Modeler and Category Modeler. By using predefined rules with ERMS, you can set up your system to handle these emails without using ABAP coding. Also learn how ERMS can reply to certain types of...…
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Successful Data and Analytics Management
Business Intelligence, Data Management and Advanced Analytics capabilities are essential parts of the digital enterprise and digital transformation process. Syskoplan Reply’s expert SAP consultants can help you turn data into insights, insights into action and action into results.
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Working with Lists in SAP HANA Cloud Integration
Volker Stiehl shows how to use SAP HANA Cloud Integration (SAP HCI) to model the handling of messages containing a list of entries. You apply the Splitter and the Gather steps in your integration flow to iterate over the individual items of the list, retrieve additional data for each line item, and collect the results...…
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Working with Mappings in SAP HANA Cloud Integration
See how to use SAP HANA Cloud Integration (SAP HCI) to model the invocation of mappings in order to map fields between different message formats. You apply the mapping step in your integration flow and use the mapping editor to graphically assign fields of different message formats to each other. Key Concept SAP HANA Cloud...…
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Provide Better Customer Support with Personalized Email and Chat Responses
When you send outbound email campaigns using SAP CRM marketing, you can personalize the content for each user. Contacts will receive an email that contains their name, title, and other information you want to tailor specifically for each recipient. Similarly, when composing emails and Web chats in the SAP CRM interaction center, agents can also...…
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