Reply Recognized as a Visionary in Gartner's 2023 Magic Quadrant for Warehouse Management Systems
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Reply Recognized as a Visionary in Gartner’s 2023 Magic Quadrant for Warehouse Management Systems
Reply has been named a Visionary in the 2023 Gartner Magic Quadrant for Warehouse Management Systems. -
Use Email Forms in ERMS to More Effectively Reply to Customer Messages
Learn how to use email forms in the Email Response Management System to reply to customer queries and complaints. Find out how to monitor those responses more efficiently via tracking text, which enables email linking to the appropriate service transaction. Key Concept The Email Response Management System (ERMS) is a tool that provides functionalities to…...… -
Invoking an OData Service with SAP HANA Cloud Integration
See how to use SAP HANA Cloud Integration (SAP HCI) to model the invocation of an external Open Data Protocol (OData) service. You apply the Request-Reply step in your integration flow and use the Query Editor to generate the URI for the actual OData invocation. Key Concept Several best practices have been developed for the…...… -
Asynchronous Message Handling with SAP HANA Cloud Integration
See how to use SAP HANA Cloud Integration (SAP HCI) for modeling asynchronous integration scenarios. You use an asynchronous interface defined in a WSDL file for the configuration of the Simple Object Access Protocol (SOAP) channel to specify the asynchronous nature of the communication. Once the message processing is completed, the resulting message is forwarded…...… -
ERMS Under the Hood: Configuration Tasks and the Service Manager Profile
See how E-Mail Response Management System (ERMS), a standard mySAP CRM tool, allows you to route your incoming emails using Rule Modeler and Category Modeler. By using predefined rules with ERMS, you can set up your system to handle these emails without using ABAP coding. Also learn how ERMS can reply to certain types of…...… -
Working with Lists in SAP HANA Cloud Integration
Volker Stiehl shows how to use SAP HANA Cloud Integration (SAP HCI) to model the handling of messages containing a list of entries. You apply the Splitter and the Gather steps in your integration flow to iterate over the individual items of the list, retrieve additional data for each line item, and collect the results…...… -
Working with Mappings in SAP HANA Cloud Integration
See how to use SAP HANA Cloud Integration (SAP HCI) to model the invocation of mappings in order to map fields between different message formats. You apply the mapping step in your integration flow and use the mapping editor to graphically assign fields of different message formats to each other. Key Concept SAP HANA Cloud…...… -
Provide Better Customer Support with Personalized Email and Chat Responses
When you send outbound email campaigns using SAP CRM marketing, you can personalize the content for each user. Contacts will receive an email that contains their name, title, and other information you want to tailor specifically for each recipient. Similarly, when composing emails and Web chats in the SAP CRM interaction center, agents can also…...… -
Timer-Based Message Transfer Using SAP HANA Cloud Integration
Volker Stiehl explains how to use SAP HANA Cloud Integration (SAP HCI) for modeling the time-based activation of integration flows. Also see how to call an external web service by means of the Simple Object Access Protocol (SOAP) adapter. The use of namespace mappings clarifies how to work with several web services in one integration…...… -
Message Routing in SAP HANA Cloud Integration
See how to use SAP HANA Cloud Integration (SAP HCI) to model different message-handling execution paths. You apply the content-based router step in your integration flow and define conditions for each execution path using XML and non-XML expressions. Key Concept Content-Based Router is the name for one of the Enterprise Integration Patterns first introduced by…...…
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