CrowdStrike Outage: Lessons Learned for SAP Solutions
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Demystifying SAP’s Support Strategy for SAP NetWeaver 7.4
To enable customers to keep pace with the latest SAP technology advances while maintaining a stable environment, SAP delivers innovation in a controlled and non-disruptive fashion via support packages. This article answers key questions around SAP’s strategy for delivering new SAP HANA capabilities to SAP NetWeaver 7.4 ABAP implementations. Membership Required You must be a…
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CrowdStrike Outage: Lessons Learned for SAP Solutions
The recent Microsoft operating systems outage has highlighted significant concerns for global cybersecurity systems. This incident underscores the challenges in development and release management procedures, as it's impractical to test updates against every possible scenario. Historical issues, like CrowdStrike updates causing crashes in SAP BusinessObjects, illustrate these challenges. The outage raises questions about software design…
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An Advanced Lesson on Technical Monitoring within Solution Manager 7.1
Solution Manager 7.1 allows you to monitor almost anything in an SAP landscape, but how does it do it? See the components within Technical Monitoring that provide all the necessary data to send alerts, including diagnostics agents, Wily Introscope Enterprise Manager, and the Wily agents that are deployed on managed systems. Review how Solution Manager...…
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Experience the Power of AI Autonomy
AI agents represent a significant evolution in technology, enabling autonomous decision-making and enhanced efficiency in business operations by leveraging connected enterprise data and advanced AI capabilities to learn, adapt, and manage complex tasks without human intervention.
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How to Integrate SAP CRM Shared Services Framework with SAP ERP HCM
Learn about the integration of various HR processes with the SAP Customer Relationship Management (CRM) service center’s front-end solution, Shared Services Framework, which helps improve the efficiency and effectiveness of your shared-service organization. Using the birth of a child as an example, the details for the employee benefits of SAP ERP HCM are covered in...…
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UiPath Unveils New Vision for the Future: Expanding the Boundaries of AI with Agentic Automation
UiPath has introduced a new vision for enterprise automation called agentic automation, which integrates AI agents, robots, and humans to enhance productivity and tackle complex processes, reflecting a growing emphasis on automation among companies striving for efficiency and profitability.
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Ensure Consistent Customer Service with Interactive Scripts
In this excerpt from John Burton’s SAP PRESS book, Maximizing Your SAP CRM Interaction Center, learn about interactive scripts and how they can help your agents provide your customers with the best and most consistent customer service experience possible. Key Concept Interactive scripts help enforce corporate standards and provide consistent customer experiences by providing agents...…
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Case Study: How We Successfully Upgraded to SAP ERP Enhancement Package 7
The United Nations (UN) Common System Compensation Package was revised following the UN General Assembly decision on December 2015. To achieve this, the International Civil Service Commission (ICSC), in cooperation with SAP, developed the Entitlement Validation Engine (EVE) to be implemented for all UN organizations, by the first of January 2017. On the SAP ERP...…
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Boomi’s AI Agents: Transforming SAP Integration with Innovation and Compliance
Boomi is enhancing its SAP integration solutions by incorporating AI Agents that prioritize data privacy and compliance, particularly through tools like DataDetective for GDPR compliance, while establishing an AI Agent Registry to ensure responsible AI governance.
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Q&A with Michael Pytel: Moving from CCMS to Technical Operations in SAP Solution Manager 7.1 (transcript)
On Wednesday, March 21, Solution Manager Expert editor Scott Priest moderated a live Q&A with NIMBL’s Michael Pytel on “What you need to know about migrating from CCMS to Technical Operations in SAP Solution Manager 7.1.” The 7.1 release of SAP Solution Manager introduces Technical Operations for monitoring, administration, and analysis of SAP system performance.…
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