Splunk’s Data Platform Drives Enterprise Resilience

863 results

  1. How Companies Use Service Management to Increase Revenue and Retain Customers

    Find out how companies are using different service delivery models — including service contracts and product service letters — to transform their service processes to maximize service revenues. In addition, take a look at service billing using CRM Billing and contract entitlements before and after service is provided. Key Concept Service order management allows users…...…

  2. How to Integrate SAP CRM Shared Services Framework with SAP ERP HCM

    Learn about the integration of various HR processes with the SAP Customer Relationship Management (CRM) service center’s front-end solution, Shared Services Framework, which helps improve the efficiency and effectiveness of your shared-service organization. Using the birth of a child as an example, the details for the employee benefits of SAP ERP HCM are covered in…...…

  3. Get Optimal Service Performance from Vendors Using Vendor Evaluation for External Services

    Learn how the Vendor Evaluation functionality for external service vendor appraisal can give optimal service delivery. This functionality helps organizations mitigate poor service delivery and uncover and remove unnecessary costs. Key Concept It is important for an organization to measure from time to time the performance of vendors that provide external services. This measurement provides…...…

  4. Achieve Budgetary Control of Unplanned Service Procurement and Projects Using Value Limit Strategies

    Learn how to use different value limit strategies to control spending on unplanned service procurement and budgetary allocation for projects. Key Concept Value limit is a functionality within purchase requisition and purchase order (PO) documents that can be applied to set a benchmark value for a project or service procurement if the cost and possibly…...…

  5. Drive Service Revenue Through Service Contract

    Service contract management in SAP CRM 2007 can address the needs of many diverse service contract scenarios. The various applications of service contract management are useful for driving revenue in an increasingly service-oriented business environment. Find out what the key business drivers are for service contract management and learn about the different components that comprise…...…

  6. SAP CRM 7.0 Enhancement Package 1: A Detailed Introduction to SAP CRM Service Request Management

    Learn about use cases and technical features of the service request, based on CRM 7.0 and SAP enhancement package 1. Understand which use cases the service request is suited for and how it differs from other service transactions, such as the service ticket. Key Concept From a business perspective, an SAP CRM service request is…...…

  7. Develop, Debug, and Manage C/C++ Services in SAP Business Connector 4.8

    Discover how SAP Business Connector C/C++ services work internally. Find out when it’s best to use them and when you should avoid them. Uncover tips and tricks for creating and debugging SAP BC C/C++ services smoothly. Key Concept The four basic rules for C/C++ services are: Keep all C/C++ services (and the interfaces used in…...…

  8. Understanding Service Level Agreements in Service Desk

    Manager See how the configuration of Service Level Agreements (SLA) works in SAP Solution Manager, with a specific focus on how information moves among configuration objects. Knowing how the objects involved interact allows you to not only perform more effective configuration but also solve problems should anything go wrong. Key Concept SAP Solution Manager’s Service…...…

  9. How to Configure and Implement Global Percentage Bidding for External Service Procurement

    Learn how global percentage bidding (GPB) is configured and implemented to accelerate the management of service specifications for external service procurement. Discover how this functionality reduces the time and cost of procurement in organizations. Key Concept Global percentage bidding (GPB) is a request for quotation document type in an SAP system that is used to…...…

  10. Understand the Central Configuration Manager Tool in SAP BusinessObjects 4.0 for Better System Administration

    The Central Configuration Manager (CCM) is a platform management tool that allows SAP BusinessObjects administrators to maintain and control BusinessObjects platform server components. Learn about the features included within the CCM tool in BusinessObjects 4.0 and see how to use CCM to successfully administer a BusinessObjects 4.0 platform. Key Concept The BI 4.0 server is…...…