Navigating COVID-19 Payroll Tax Changes
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How SAP Users Can Optimize Cloud Migration by Leveraging Partnerships
The countdown toward the deadline for SAP ECC maintenance in 2027 is getting closer and closer for SAP users. Cloud migration is now one of the most discussed and sought-after ERP enhancements. Knowing how complex the transformation is going to be for many companies, SAP has been consistently developing and enhancing its RISE with SAP…
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Effectively Respond to Your Business Risks and Evaluate Residual Risk Levels
Examine the fourth phase of the enterprise risk management (ERM) process: risk response allocation. See how in SAP BusinessObjects Risk Management you can distinguish between various response types and involve response owners in a collaborative process to increase accountability for response implementation. In addition to assessing response completeness and effectiveness, you can conduct a residual...…
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Navigating COVID-19 Payroll Tax Changes
Reading time: 4 mins
The COVID-19 (Coronavirus) outbreak has had a widespread impact on business operations nationwide. With thousands of employees unable to go into the office or without a job at all due to the temporary shutdown of many businesses, the unemployment rates have skyrocketed and the stock market has taken a dive. Read this article to learn…
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SAP CRM 7.0: Use Multilevel Categorization to Determine the Service and Response Profiles of Service Requests
Reading time: 14 mins
Multilevel categorization allows you to determine response times based on categories of issues instead of focusing on abstract priority values. Learn how to extend Service Level Agreement (SLA) determination by multilevel categorization through customization. You can determine the SLA profile based on a category or subcategory of the service request and you can establish response...…
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Implement and Manage Competency Frameworks in SAP SuccessFactors
Managing talent in today’s volatile climate is both challenging and necessary. Companies need to remain engaged with their top performers while laying the groundwork for succession plans in key roles. To be successful, SAP SuccessFactors Platform provides two different systems to implement and manage Competency Framework. Understanding the differences between both can help with making…
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How to Optimize Your Customer Contract Administration Using Master Contract Functionalities
Learn how to configure and use SAP master contract referencing requirements and copy rules to optimize the administration of customer contracts in SAP sales and distribution (SD). Discover how to resolve some related customer contract issues. Key Concept The SAP master contract functionality makes it possible for the values in certain defined fields in an...…
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Provide Better Customer Support with Personalized Email and Chat Responses
When you send outbound email campaigns using SAP CRM marketing, you can personalize the content for each user. Contacts will receive an email that contains their name, title, and other information you want to tailor specifically for each recipient. Similarly, when composing emails and Web chats in the SAP CRM interaction center, agents can also...…
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Information Design Tool vs. Universe Designer: A Primer for Users
Are you making the transition from Universe Designer tools to the new Information Design Tool (IDT) in SAP BusinessObjects BI 4.0? Read this report by Mike McErlain to gain an understanding of how to translate your Universe Designer skills to IDT skills. See the major differences between the two tools and get an introduction to...…
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Drive Service Revenue Through Service Contract
Service contract management in SAP CRM 2007 can address the needs of many diverse service contract scenarios. The various applications of service contract management are useful for driving revenue in an increasingly service-oriented business environment. Find out what the key business drivers are for service contract management and learn about the different components that comprise...…
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How SAP E-Recruitment and SAP SuccessFactors Recruiting Management Differ
Learn the difference between the functionalities available in SAP E-Recruitment and the SAP SuccessFactors Recruiting Management modules. Key Concept SAP E–Recruiting has recruitment and succession planning instruments that help companies find new employees, employ them in positions that suit their capabilities, promote their professional development, and retain them in the long term. The diversity of...…
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