CX
9 results
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Hong Kong Conglomerate Miramar Group Transforms CX with SAP Emarsys
Miramar Group has announced it is leveraging SAP Emarsys to advance its customer experience operations
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SAP Debuts New CX Generative AI Capabilities
SAP has announced new generative AI capabilities dedicated to spanning its SAP Customer Experience (CX) portfolio.
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Key Considerations for your CX and BTP Strategy when Moving to SAP S/4HANA
Moving to SAP S/4HANA is a major undertaking. It can get overwhelming and difficult to prioritise your digital initiatives – and the consequences of sequencing them will have a huge impact on your bottom line. Learn how CSR Limited leveraged SAP CX and BTP to futureproof its systems for a seamless migration to SAP S/4HANA…
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Stay Relevant in a Volatile Business Environment with SAP Commerce Cloud
This article explains how SAP Commerce Cloud helps organizations stay relevant in a changing business landscape by moving their on-premise digital commerce platforms to the cloud.
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Launching Platforms for Personalized, Behavioral, Customer-Centric Engagement in Banking and Insurance
Learn how Discovery Group recently partnered with SAP to extend its offerings to provide personalized, behavioral, customer-centric engagement, journeys, and outcomes for its members. On the insurance side of the business, Discovery Health created a unique program to incentivize healthy behavior through its Vitality brand, rewarding members for their healthy living choices. On the banking…
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What Did Members of the SAPinsider Community Contribute in March?
We covered SAP S/4HANA migration topics, how to improve customer experience, several ways to optimize your supply chain function, and considerations for deploying SAP to the cloud.
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The COVID-19 Crisis Exposes Areas Where SAP Customers in the Healthcare Field Can Up Their Game
Experts from SAP and Qualtrics share how SAP customers in the life sciences and healthcare space can improve the way they understand and disseminate operational and experience data during this time of crisis due to the COVID-19 virus outbreak.
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Desires Delivered in an Experience Economy: Learn How to Successfully Manage Supply Chains to Improve Customer Experience
Today’s consumers have expectations for instant gratification and customizable orders, and those demands are starting to creep into business-to-business (B2B) transactions. B2B organizations need to be responsive to change to satisfy customer demands, for example, making mobile app ordering a priority. This article reveals how SAP customers can become winners in the experience economy. You…
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Adapting for Success in the Outcome Economy
The high-tech industry has developed a strong affinity for the mantra the “outcome economy” in response to the shift toward selling outcomes rather than quantities. SAP customers are challenged with finding ways to drive every dollar to more impactful innovation versus spending money on the traditional aspects of running IT. This article outlines the steps…
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