SAP Announces AI Copilot Joule for SAP Sales Cloud
1070 results
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How to Integrate SAP CRM Shared Services Framework with SAP ERP HCM
Learn about the integration of various HR processes with the SAP Customer Relationship Management (CRM) service center’s front-end solution, Shared Services Framework, which helps improve the efficiency and effectiveness of your shared-service organization. Using the birth of a child as an example, the details for the employee benefits of SAP ERP HCM are covered in...…
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Optimizing SAP CRM and SAP ERP Integration: Q&A on Improving Data Transfer, User Experience, and Customer Service
Many customer engagement and commerce integration projects that involve CRM middleware for SAP CRM Sales, SAP CRM Service Manager, and SAP Hybris Billing solutions face a number of challenges including variations in the SAP CRM and SAP ERP data models. Every integration project needs to ensure that the data being replicated is always in sync and...…
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Best Practices for Planning Your mySAP CRM Data Archiving Project
Archiving dormant data can improve CRM system performance, which is especially critical in today’s mobile CRM deployments. It also can substantially reduce database costs and keep you in compliance with document-retention policies and industry and government regulations. Learn the steps you need to take when planning a CRM archiving project. Key Concept The same archiving...…
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CRM Middleware Demystified
CRM Middleware contains important functionality to help SAP CRM share data with other systems. Learn about the components involved with CRM Middleware and then see how it helps to transfer data between SAP CRM and R/3 or SAP ERP Central Component. Key Concept CRM Middleware provides software to enable the transfer of data to and...…
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Uncover New Insight into Your Customers with mySAP CRM Analytics
Find out how mySAP CRM Analytics, a group of tools offered with mySAP CRM 2005 and SAP NetWeaver Business Intelligence to help you optimize your customer data. Learn about the mySAP CRM extraction mechanism and cross-application analysis tools you can use with your data. Then, explore the standard tool sets available, including customer analytics, product...…
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mySAP CRM Analytics Harnesses SAP NetWeaver BI Analytical Capabilities
mySAP CRM Analytics, a group of tools offered with mySAP CRM and SAP NetWeaver BI, can help you optimize your company’s customer data. Learn about the mySAP CRM extraction mechanism and delivered analysis tools you can use with your data. Then, explore the standard tool sets available, including customer analytics, product analytics, sales and service...…
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Improve Customer Service by Enhancing the Integration of CRM and ECC Logistics and Billing
Most companies have established their logistics and billing processes in their SAP ERP Central Component (ECC) systems. Since understanding customers better has become a key strategy, many organizations are now also using SAP CRM to improve and analyze customer experience, interaction, and satisfaction. Integrating the two systems gives companies the option to maintain their solid...…
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Automatically Move Business Partners, Customers, and Vendors from SAP CRM to SAP ECC
Create business partners, customers, and vendors in SAP ERP Central Component starting from SAP CRM. Then ensure that the data stays updated in both systems. The process involves the use of middleware and Customer/Vendor Integration functions. The combination of the two functions provides the total end-to-end solution. Key Concept In SAP ERP Central Component (SAP...…
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Techniques to Optimize Marketing Lead Management and Key Account Management Processes within SAP CRM
In sales, key account managers often struggle when trying to manage their key accounts and end up adapting standard sales functionality of SAP CRM to efficiently support their very individual needs for navigation, authorization, and reporting of their key account hierarchy. By understanding those challenges and following a comprehensive step-by-step approach, you can implement a...…
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Understand the Data Model for Integration between SAP CRM and SAP Industry Specific Solution – Utilities
Prevent data errors by learning how data is replicated between SAP CRM and SAP Industry Specific Solution – Utilities (IS-U), as well as the relationships between objects in each system. Learn several common replication errors between the two systems and how to avoid them. Key Concept The SAP CRM/SAP Industry Specific Solution – Utilities (IS-U)...…
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