Oct 21, 2024
•3 minute read
customer feedback
One Year Strong – SAP User Research Panel Redefines InnovationThe SAP User Research Panel, launched in November 2023, actively gathers user feedback to refine products and enhance user experiences through co-creation, enabling SAP to better align its offerings with customer needs.
Involving Customer Feedback: New Outage Experience in SAP for MeSAP has developed a new Outage Experience within SAP for Me, collaborating with customers to enhance decision-making and communication during outages by providing real-time notifications and customizable features that cater to specific business needs.
Aug 29, 2024
•4 minute read
Key Ways To Influence Development of SAP S/4HANA CloudSAP has continually emphasized their desire to hear from customers and incorporate that feedback into software improvements. The company has historically received commentary through various avenues, including co-innovation projects, customer surveys, hands-on partnerships, and customer request processes. In their latest innovation that connects customers directly with SAP regarding suggested enhancements to SAP S/4HANA Cloud, SAP created the Customer Influence portal. In this Q&A, a seasoned delaware United Kingdom consultant speaks to SAPinsider about the new portal and explains how users can interact with it to contribute to innovation and improvement initiatives around SAP S/4HANA Cloud.
After reading this Q&A you will be able to:
- Explain what the Customer Influence portal is and why it was created;
- List best practices for engaging with the portal, including how to avoid repeat requests and how to check the status of your requests; and
- Understand how to handle a rejected improvement request.
Jul 2, 2020
•4 minute read
Research
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