Key Ways To Influence Development of SAP S/4HANA Cloud

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  1. Closing the Customer Experience Gap

    Many organizations are creating a disjointed customer experience (CX) and need to find new ways to capture the exponentially growing amount of customer data, integrate their isolated systems, and achieve a single view of the customer. While companies commonly are talking about doing more with less and improving customer satisfaction, few seem to be allocating…
  2. Elevating Customer Experience with SAP C/4HANA for Consumer Goods and Retail

    The explosion of digital technologies and the new possibilities they have created has dramatically reshaped customer behaviors and expectations, and the pace of change is only increasing. Customer interactions are evolving rapidly, the number of communication channels has exploded, and customers expect to engage across them seamlessly. As today’s customers segment themselves into tribes that…
  3. Get a Single View of the Customer by Linking Customer Master Duplicates in SAP CRM

    When your SAP CRM system has to account for a customer master that has duplicates, an approach based on linking master data records can provide you with a single view of this data. For example, Customer XYZ exists in the system as XYZ1 and XYZ2, and transactions or installed base products are scattered between the…...…
  4. A Proactive Approach to Customer Satisfaction

    Sometimes it can seem as if a company’s relationship with its technology vendor centers around one thing: the sale. At SAP, the customer relationship extends far beyond the sale — SAP is committed to ensuring its customers are successful with its technology. Toward this end, SAP established the Chief Customer Office with a mandate to…
  5. 6 Steps to Adopting a Hybrid Cloud Scenario with Your SAP ECC System and SAP Cloud Platform

    Learn about the steps required to get a hybrid electronic bill presentment and payment scenario set up using an SAP-delivered application in SAP Cloud Platform. Key Concept Electronic bill presentment and payment is a process that enables a company’s end customers to view their bills and make a payment in an Internet portal. SAP delivers…...…
  6. Integrating SAP On-Premise Systems with SAP Hybris Cloud for Customer

    SAP Hybris Cloud for Customer is becoming more and more popular as SAP’s cloud solution for marketing, sales and service. It is often used to extend the existing data to sales representatives and field service personnel, giving them a 360-degree view onto their customer and enabling them to use the data anywhere, including their mobile…...…
  7. Create Consignment Fill-Up Sales Orders Using SAP APO SNP

    Follow these prerequisite, configuration, and implementation steps to model the automatic creation of consignment fill-up sales orders in SAP ERP Central Component (ECC) using Supply Network Planning (SNP) deployment functionality in SAP Advanced Planning and Optimization (SAP APO). This process enables the automatic planning and creation of sales orders from SAP APO. It minimizes the…...…
  8. Get Customer Feedback Quickly by Consuming SAP Interactive Forms in One Order Objects

    Learn how to quickly integrate new or existing SAP Interactive Forms with CRM One Order Framework service objects. Key Concept An SAP CRM Web request is a Web-based SAP CRM service object that integrates forms (Business Server Pages [BSP] applications or SAP Interactive Forms) with CRM objects. The Web request object extends the service process…...…
  9. Synchronize Master Data Between Customer Master Data and Business Partner

    See how to synchronize master data between a customer and business partner in an SAP ERP system. With this synchronization, you streamline master data, avoid redundancy, and protect master data integrity. Key Concept Master data such as products, customers, suppliers, and employees is most important for making business transactions. The SAP system uses the Business…...…
  10. SAP and SuccessFactors – An Overview

    In this exclusive in-depth report, learn about SuccessFactors and what the acquisition means for SAP ERP HCM and your business. Get a detailed, comprehensive overview of SuccessFactors, SAP’s strategy, the future of SAP ERP HCM, and how the acquisition of SuccessFactors affects your business. It aims to dispel any myths or confusion around SuccessFactors and…...…