Customer Experience
25 results
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Premium
Elevating Customer Experience with SAP C/4HANA for Consumer Goods and Retail
The explosion of digital technologies and the new possibilities they have created has dramatically reshaped customer behaviors and expectations, and the pace of change is only increasing. Customer interactions are evolving rapidly, the number of communication channels has exploded, and customers expect to engage across them seamlessly. As today’s customers segment themselves into tribes that…
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Why Today’s Economy Demands a New Mindset
As companies are starting to look at how to connect operational data (O-data) with experience data (X-data), they are realizing that, in today’s economy, it is more important than ever. And they are also realizing that creating value through improved experiences for both customers and employees takes more than just technology. It requires a fundamental…
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Key Ways To Influence Development of SAP S/4HANA Cloud
SAP has continually emphasized their desire to hear from customers and incorporate that feedback into software improvements. The company has historically received commentary through various avenues, including co-innovation projects, customer surveys, hands-on partnerships, and customer request processes. In their latest innovation that connects customers directly with SAP regarding suggested enhancements to SAP S/4HANA Cloud, SAP…
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Lessons Learned from Delivering an SAP Omnichannel Point-of-Sale by GK
To keep up with customer expectations, retail stores must offer a tailored and optimized experience. To achieve this, one US-based apparel company set out to build an integrated point-of-sale (POS) system that, once completed, will help the company gain a competitive edge by offering customers highly flexible promotions, unlimited loyalty campaigns, and a mobile solution.…
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Carhartt Accelerates Integration Implementation & Powers the Customer-centric Experience with enosix
More than 130 years after its founding, Carhartt remains a family-owned business that began in 1889 with the production of overalls via two sewing machines in a Detroit loft. Today, the company has grown into a well-known, trusted, and global brand that manufactures and sells durable workwear in stores and online. Carhartt’s success can be…
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Stay Relevant in a Volatile Business Environment with SAP Commerce Cloud
This article explains how SAP Commerce Cloud helps organizations stay relevant in a changing business landscape by moving their on-premise digital commerce platforms to the cloud.
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Make Better Business Decisions with At-Your-Fingertip Support for SAP Landscapes
As businesses move toward becoming agile, real-time enterprises, they need to fully leverage the tools available to them to optimize their technology landscapes. This article explains how the SAP Enterprise Support reporting cockpit helps organizations understand and improve the usage and performance of their SAP solutions and support services.
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Launching Platforms for Personalized, Behavioral, Customer-Centric Engagement in Banking and Insurance
Learn how Discovery Group recently partnered with SAP to extend its offerings to provide personalized, behavioral, customer-centric engagement, journeys, and outcomes for its members. On the insurance side of the business, Discovery Health created a unique program to incentivize healthy behavior through its Vitality brand, rewarding members for their healthy living choices. On the banking…
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What Did Members of the SAPinsider Community Contribute in March?
We covered SAP S/4HANA migration topics, how to improve customer experience, several ways to optimize your supply chain function, and considerations for deploying SAP to the cloud.
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How SAPinsider Delivers Key Insights to Address Business Challenges
“The brand speaks about a very trusted relationship between SAP and SAPinsider. I remember when I first heard SAPinsider I thought, who wouldn’t want to go to an SAPinsider [event]? And then I found out that there was a whole range of additional offerings to deliver and gain insight and share it among the SAP…
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