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31 results
Improved Customer Experience Through Billing Process Automation with Redwood’s RunMyJobsSep 10, 2024 — Utility companies face challenges in managing critical operations while ensuring business growth and customer satisfaction, but digital transformation through workload automation, such as Redwood's RunMyJobs platform, can enhance efficiency, reduce errors, and improve service delivery, as demonstrated by the successful case studies of Anglican Water and FortisBC.
2 minute read
ServiceNow and Boomi Announce Collaboration for Enhanced CX with AI-powered Self-ServiceJul 26, 2024 — In response to constantly changing market conditions, businesses must rapidly transform their processes to enhance efficiency and manage risks. There is increasing pressure to digitize operations for improved customer and employee experiences while cutting costs, but many companies still rely on manual processes and outdated systems, hindering innovation and increasing costs. Effective automation of digital workflows requires integrating modern and legacy systems, eliminating repetitive tasks. AI plays a crucial role in enhancing collaboration, efficiency, and innovation. Boomi, an intelligent integration and automation platform, has partnered with ServiceNow to enhance customer experiences through AI-powered self-service solutions, including ServiceNow Technology Provider Service Management (TPSM). This partnership will integrate Boomi’s advanced API Management with ServiceNow’s Automation Engine, providing comprehensive API environment visibility and governance. Boomi's vendor-neutral federated API management solution mitigates API sprawl. As a ServiceNow customer, Boomi will use the ServiceNow App Engine to improve customer support and self-service options, leveraging the Now Platform for enterprise-scale workflow automation, breaking down data silos, simplifying processes, and enhancing collaboration. Boomi will also integrate workflows into its cloud-based Master Data Hub using ServiceNow’s App Engine for a more intuitive user experience.
1 minute read
Retail’s New Dynamics: Adapting to Consumer Expectations with SAP S/4HANA and Rizing’s Industry ExpertiseApr 15, 2024 — The future of retail extends beyond simple transactions, focusing on providing experiences that resonate with consumer values and digital sophistication. Retailers are increasing their investments significantly to utilize the capabilities offered by solutions like SAP S/4HANA(R) and solutions developed by Rizing on the SAP Business Technology Platform. These tools are utilized to address particular challenges in areas such as pricing strategies, promotions, and inventory management effectively. Through the adoption of technology and leveraging SAP solutions, retailers are preserving their competitive advantage, meeting the changing preferences of customers, and growing in the ever-evolving retail landscape.
3 minute read
Key Considerations for your CX and BTP Strategy when Moving to SAP S/4HANAJun 15, 2023 — Moving to SAP S/4HANA is a major undertaking. It can get overwhelming and difficult to prioritise your digital initiatives – and the consequences of sequencing them will have a huge impact on your bottom line. Learn how CSR Limited leveraged SAP CX and BTP to futureproof its systems for a seamless migration to SAP S/4HANA while maintaining its focus on customer satisfaction, innovation, and sustainability.
1 minute read
How Can Consumer Enterprises Succeed in the Era of Digital Disruption?Dec 2, 2021 — Today, consumers expect seamless, contextualized digital experiences across all channels. For retailers, a digital transformation plan is now a must-have to drive value for both brands and customers, while creating competitive advantage and driving growth. To achieve this, companies need to adopt business best practices and technologies that allow them to: Create a single view […]
1 minute read
How Can Consumer Enterprises Succeed in the Era of Digital Disruption?Mar 23, 2021 — Today, consumers expect seamless, contextualized digital experiences across all channels. For retailers, a digital transformation plan is now a must-have to drive value for both brands and customers, while creating competitive advantage and driving growth. To achieve this, companies need to adopt business best practices and technologies that allow them to: Create a single view […]
1 minute read
Elevating Customer Experience with SAP C/4HANA for Consumer Goods and RetailSep 1, 2020 — The explosion of digital technologies and the new possibilities they have created has dramatically reshaped customer behaviors and expectations, and the pace of change is only increasing. Customer interactions are evolving rapidly, the number of communication channels has exploded, and customers expect to engage across them seamlessly. As today’s customers segment themselves into tribes that share common mindsets and goals rather than age, gender or socioeconomic factors, consumer packaged goods (CPG) companies and retailers are experimenting with creating new human-centric experiences to better engage their customers, create higher value for them, and thus achieve much faster growth and better ROI.
This article will help you understand:
- How customer behaviors and expectations have changed in the digital age and why CPG companies and retailers must change their business capabilities in order to stay relevant
- Implications those changes have on the front-office architecture design to enable intelligent customer experiences
- How SAP C/4HANA can help CPG companies and retailers effectively engage with customers and consumers on different digital touchpoints
- Why choosing a human-centric and agile approach is key to success when designing for change and innovation
12 minute read
Key Ways To Influence Development of SAP S/4HANA CloudJul 2, 2020 — SAP has continually emphasized their desire to hear from customers and incorporate that feedback into software improvements. The company has historically received commentary through various avenues, including co-innovation projects, customer surveys, hands-on partnerships, and customer request processes. In their latest innovation that connects customers directly with SAP regarding suggested enhancements to SAP S/4HANA Cloud, SAP created the Customer Influence portal. In this Q&A, a seasoned delaware United Kingdom consultant speaks to SAPinsider about the new portal and explains how users can interact with it to contribute to innovation and improvement initiatives around SAP S/4HANA Cloud.
After reading this Q&A you will be able to:
- Explain what the Customer Influence portal is and why it was created;
- List best practices for engaging with the portal, including how to avoid repeat requests and how to check the status of your requests; and
- Understand how to handle a rejected improvement request.
4 minute read
Lessons Learned from Delivering an SAP Omnichannel Point-of-Sale by GKJul 1, 2020 — To keep up with customer expectations, retail stores must offer a tailored and optimized experience. To achieve this, one US-based apparel company set out to build an integrated point-of-sale (POS) system that, once completed, will help the company gain a competitive edge by offering customers highly flexible promotions, unlimited loyalty campaigns, and a mobile solution. This case study explains how the company implemented SAP Omnichannel Point-of-Sale by GK with the help of Rizing, LLC, an IT service management company, and GK—all while working remotely.
After reading this case study you will be able to:
- Describe methods for completing implementation projects with clients in a remote environment;
- Explain how to set up peripherals related to a POS (such as scanners, printers, and register drawers) in a remote setting; and
- Implement ways to ensure clear and concise communication is maintained throughout the remote implementation project.
6 minute read