Customer Experience
25 results
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SAP Recognizes DataXstream OMS+ for CX and AI Innovation
DataXstream has received recognition from SAP for its OMS+ solution, which has been awarded SAP Customer Experience Endorsed App status for enhancing order management and customer interactions, alongside winning a 2025 SAP Pinnacle Award for its innovation in AI cloud applications, highlighting its commitment to improving business performance and customer engagement within the SAP ecosystem.
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Streamlining Omnichannel Sales Order Processes with SAP & DataXstream
Omnichannel strategies are essential for retailers to thrive, as they significantly enhance sales revenue, customer retention, and engagement, particularly following the pandemic shift towards integrated shopping experiences, with successful implementation requiring careful technology integration and efficient order management.
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Improved Customer Experience Through Billing Process Automation with Redwood’s RunMyJobs
Utility companies face challenges in managing critical operations while ensuring business growth and customer satisfaction, but digital transformation through workload automation, such as Redwood’s RunMyJobs platform, can enhance efficiency, reduce errors, and improve service delivery, as demonstrated by the successful case studies of Anglican Water and FortisBC.
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ServiceNow and Boomi Announce Collaboration for Enhanced CX with AI-powered Self-Service
In response to constantly changing market conditions, businesses must rapidly transform their processes to enhance efficiency and manage risks. There is increasing pressure to digitize operations for improved customer and employee experiences while cutting costs, but many companies still rely on manual processes and outdated systems, hindering innovation and increasing costs. Effective automation of digital…
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Retail’s New Dynamics: Adapting to Consumer Expectations with SAP S/4HANA and Rizing’s Industry Expertise
The future of retail extends beyond simple transactions, focusing on providing experiences that resonate with consumer values and digital sophistication. Retailers are increasing their investments significantly to utilize the capabilities offered by solutions like SAP S/4HANA(R) and solutions developed by Rizing on the SAP Business Technology Platform. These tools are utilized to address particular challenges…
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Panel Discussion CIO Australia: How to take customer experience to the next level
Hear how beverage giant Lion worked with DXC to implement new technologies and processes to put customer experience at the centre of their business and operations.
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Key Considerations for your CX and BTP Strategy when Moving to SAP S/4HANA
Moving to SAP S/4HANA is a major undertaking. It can get overwhelming and difficult to prioritise your digital initiatives – and the consequences of sequencing them will have a huge impact on your bottom line. Learn how CSR Limited leveraged SAP CX and BTP to futureproof its systems for a seamless migration to SAP S/4HANA…
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Leveraging AI-Driven Automation to Build Resilient Supply Chains & Enhance Customer Experience
Today’s business leaders are increasingly looking to the benefits of AI-driven automation. The benefits include reducing manual touchpoints, improving process quality, and increasing end-to-end visibility and integration are critical actions for any company hoping to nurture a better customer experience (CX) and more resilient supply chain. Watch this webinar to learn how supply chain automation…
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How Can Consumer Enterprises Succeed in the Era of Digital Disruption?
Today, consumers expect seamless, contextualized digital experiences across all channels. For retailers, a digital transformation plan is now a must-have to drive value for both brands and customers, while creating competitive advantage and driving growth. To achieve this, companies need to adopt business best practices and technologies that allow them to: Create a single view…
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How Can Consumer Enterprises Succeed in the Era of Digital Disruption?
Today, consumers expect seamless, contextualized digital experiences across all channels. For retailers, a digital transformation plan is now a must-have to drive value for both brands and customers, while creating competitive advantage and driving growth. To achieve this, companies need to adopt business best practices and technologies that allow them to: Create a single view…
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