Customer Experience (CX) Strategy
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ServiceNow and Boomi Announce Collaboration for Enhanced CX with AI-powered Self-Service
In response to constantly changing market conditions, businesses must rapidly transform their processes to enhance efficiency and manage risks. There is increasing pressure to digitize operations for improved customer and employee experiences while cutting costs, but many companies still rely on manual processes and outdated systems, hindering innovation and increasing costs. Effective automation of digital…
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SAP’s Approach to Pragmatic Composability in Commerce
Composable commerce adopts a modular strategy for digital commerce, enhancing the principles of modularity by enabling business users to design commerce experiences through low or high code platforms. Composability is a fundamental component of SAP’s comprehensive Customer Experience (CX) Strategy. SAP acknowledges the unique nature of each industry and enterprise, challenging the efficacy of generic,…
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