Lessons Learned from Delivering an SAP Omnichannel Point-of-Sale by GK
How to Complete an IT Implementation Project Remotely
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864 results
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Integrated Customer Engagement
By quickly deploying integrated, personalized cross-channel campaigns at scale without the need for custom development, you can reach customers fast and accelerate time to value.
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Live from SAPinsider Studio: Customer Engagement in the Cloud, Part 2
Volker Hildebrand, SAP Global VP, CEC, and Jeff Kaplan, Managing Director, THINKstrategies, join SAPinsider at the CEC 2017 event to discuss how adopting a digital infrastructure helps companies satisfy customer expectations in a digital, on-demand economy. This is Part 2 of a two-part video. Topics of the Part 2 discussion include: What successful digital-first companies...…
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4 Key Insights from SAP’s President of Customer Engagement & Experience About How Companies Can Thrive During Times of Disruption
One thing became clear after hearing the keynote, “Challenge or Opportunity: The Difference Between Surviving and Thriving During Times of Disruption,” delivered by SAP’s Thomas Bamberger, President of Customer Engagement & Experience, on the last day of SAPinsider’s Virtual Conference Experience: Companies that view times of disruption as an opportunity, rather than a challenge, will…
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How Businesses Can Use Machine Learning to Improve Customer Engagement
Learn about several ways to incorporate machine learning into your core functions to streamline your overall business. Membership Required You must be a member to access this content.View Membership LevelsAlready a member? Log in here
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Live from SAPinsider Studio: Volker Hildebrand on Going Beyond CRM
Volker Hildebrand, Global VP of Customer Engagement and Commerce at SAP Hybris, joins SAPinsider Studio at CRM 2016 to discuss how digital disruptions and evolving technologies are pushing businesses to move beyond traditional CRM practices. Natalie Miller, SAPinsider: Hi, I’m Natalie Miller with SAPinsider, and we’re here at the SCM, CRM, and IoT event in...…
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Customer Engagement & Commerce: Case study: Lessons learned from a global SAP CRM Interaction Center and resource planning application implementation at Applied Materials
Learn how Applied Materials implemented SAP CRM Interaction Center and resource planning application (RPA) globally and rolled out a mobile app to dispatch 3,000 customer engineers internationally to create, track, and accept service orders. Click this link to view the slides from this session — CEC2017_vanOpdorp_Casestudylessonslearnedfromaglobal. Peter van Opdorp If you have comments about this...…
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Live from SAPinsider Studio: Customer Engagement in the Cloud, Part 1
Volker Hildebrand, SAP Global VP, CEC, and Jeff Kaplan, Managing Director, THINKstrategies, join SAPinsider at the 2017 CEC event in Orlando, Florida, to discuss the importance for companies to meet the evolving expectations of their customers, and how transitioning to a digital business helps to accomplish this goal. This is Part 1 of a two-part...…
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Optimizing SAP CRM and SAP ERP Integration: Q&A on Improving Data Transfer, User Experience, and Customer Service
Many customer engagement and commerce integration projects that involve CRM middleware for SAP CRM Sales, SAP CRM Service Manager, and SAP Hybris Billing solutions face a number of challenges including variations in the SAP CRM and SAP ERP data models. Every integration project needs to ensure that the data being replicated is always in sync and...…
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Launching Platforms for Personalized, Behavioral, Customer-Centric Engagement in Banking and Insurance
Learn how Discovery Group recently partnered with SAP to extend its offerings to provide personalized, behavioral, customer-centric engagement, journeys, and outcomes for its members. On the insurance side of the business, Discovery Health created a unique program to incentivize healthy behavior through its Vitality brand, rewarding members for their healthy living choices. On the banking…
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Innovating for Exceptional Customer Experiences
Stephanie: Hi! Welcome to the SAPinsider Podcasts on interviewing customer experience. My name is Stephanie So, and I am a Marketing Manager of SAP Cloud Platform at SAP. I’m your host today, and we are joined by a panel of experts to discuss the latest trends in digital technology and transformation. First on our panel...…
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