Lessons Learned from Delivering an SAP Omnichannel Point-of-Sale by GK

How to Complete an IT Implementation Project Remotely

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  1. The Disruptive Dynamics of Customer Engagement

    Customer engagement has always been a challenge. In the digital economy, when customers have a wide range of engaging options before them, it’s even more difficult. Companies use a variety of methods to try to engage their customers on different social media platforms or web apps, but truly successful customer engagement needs to be a…
  2. Elevating Customer Experience with SAP C/4HANA for Consumer Goods and Retail

    The explosion of digital technologies and the new possibilities they have created has dramatically reshaped customer behaviors and expectations, and the pace of change is only increasing. Customer interactions are evolving rapidly, the number of communication channels has exploded, and customers expect to engage across them seamlessly. As today’s customers segment themselves into tribes that…
  3. Integrating SAP On-Premise Systems with SAP Hybris Cloud for Customer

    SAP Hybris Cloud for Customer is becoming more and more popular as SAP’s cloud solution for marketing, sales and service. It is often used to extend the existing data to sales representatives and field service personnel, giving them a 360-degree view onto their customer and enabling them to use the data anywhere, including their mobile…...…
  4. Innovating for Exceptional Customer Experiences

    Stephanie:  Hi! Welcome to the SAPinsider Podcasts on interviewing customer experience. My name is Stephanie So, and I am a Marketing Manager of SAP Cloud Platform at SAP. I’m your host today, and we are joined by a panel of experts to discuss the latest trends in digital technology and transformation. First on our panel…...…
  5. How Businesses Can Use Machine Learning to Improve Customer Engagement

    Learn about several ways to incorporate machine learning into your core functions to streamline your overall business. This content is for Basic Access, SAPinsider Monthly Subscription, SAPinsider Annual Subscription, and SAPinsider Premium Annual Subscription members only.Log In Join Now
  6. Get a Single View of the Customer by Linking Customer Master Duplicates in SAP CRM

    When your SAP CRM system has to account for a customer master that has duplicates, an approach based on linking master data records can provide you with a single view of this data. For example, Customer XYZ exists in the system as XYZ1 and XYZ2, and transactions or installed base products are scattered between the…...…
  7. Building Customer Success on a Global Platform

    As companies continue to transition to SAP HANA, many are shying away from on-premise deployments and instead opting to move to the cloud. These organizations, which often have a global presence and a distributed infrastructure, are looking for an SAP provider that has a global footprint and can offer consistency in architecture, service delivery, and…
  8. Create Consignment Fill-Up Sales Orders Using SAP APO SNP

    Follow these prerequisite, configuration, and implementation steps to model the automatic creation of consignment fill-up sales orders in SAP ERP Central Component (ECC) using Supply Network Planning (SNP) deployment functionality in SAP Advanced Planning and Optimization (SAP APO). This process enables the automatic planning and creation of sales orders from SAP APO. It minimizes the…...…
  9. Synchronize Master Data Between Customer Master Data and Business Partner

    See how to synchronize master data between a customer and business partner in an SAP ERP system. With this synchronization, you streamline master data, avoid redundancy, and protect master data integrity. Key Concept Master data such as products, customers, suppliers, and employees is most important for making business transactions. The SAP system uses the Business…...…
  10. Live from SAPinsider Studio: Volker Hildebrand on Going Beyond CRM

    Volker Hildebrand, Global VP of Customer Engagement and Commerce at SAP Hybris, joins SAPinsider Studio at CRM 2016 to discuss how digital disruptions and evolving technologies are pushing businesses to move beyond traditional CRM practices. Natalie Miller, SAPinsider: Hi, I’m Natalie Miller with SAPinsider, and we’re here at the SCM, CRM, and IoT event in…...…