Inside a C2 Attack: Unraveling SAP System Breaches
277 results
-
10 Brand-New Application Incident Management Features in SAP Solution Manager 7.1
Develop a convincing business case to adopt the new Application Incident Management functionality within your SAP Solution Manager 7.1 system. Learn 10 brand-new features that are sure to inspire your implementation and support teams. Discover the key enhancements to SAP Solution Manager’s incident management functionality that boost SAP Solution Manager’s messaging capabilities. Whether you have...…
-
Improve Defect Reporting by Using CAPA to Track Incidents
/Project ManagementA formal correction process can help you better manage defect reporting and improve related workflow. Find out about the key elements for an integrated corrective and preventive action system, which includes continuous monitoring based on documented procedures, prioritization and risk management, verification and validation, and well-defined procedures. Key Concept The define, measure, analyze, improve,...…
-
2 Methods for Configuring Mandatory Validations in Application Incident Management
ManagerSolution Manager 7.1 Application Incident Management provides a workflow-based approach to implement an end-to-end incident management process. You often need to implement a validation control in addition to an authorization matrix based on the incident’s status. Learn two approaches to configure mandatory validations (e.g., mandatory field, long text) in Solution Manager 7.1 Incident Management. Key...…
-
Configure a Customer-Specific Transaction Type for Problem Management in SAP Solution Manager 7.1
ManagerSAP Solution Manager 7.1 IT Service Management has a new transaction type, SMPR, for configuring the Problem Management process to find out the real cause of incidents occurring due to the same problem. Problem messages assist in quick, easy ticket resolution during support. You can create a customer-specific transaction type for Problem Management via a...…
-
Simplify End-User Incident Management with Customer-Specific Application Components
ManagerSAP Solution Manager 7.1 Incident Management users are often looking for a customer-specific application component so that while creating incidents, end users can choose the component from the component hierarchy. Learn the steps to create a customer-specific application component and add it to the standard list of SAP components without any development. Key Concept SAP...…
-
Implement an ITIL Employee Service Desk with IC WebClient
Find out how you can use Interaction Center (IC) WebClient to support an Information Technology Infrastructure Library Service Management implementation. The author walks you through the typical 10-step incident management process and shows how you can customize IC WebClient to handle these steps. Key Concept IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL)...…
-
Set Up Risk Indicators as an Early Warning System and Leverage Actionable Reports for Risk Monitoring
A risk monitoring framework delivers actionable alerts and reports that support decision makers in managing risk responses. It includes automated key risk indicators (KRIs) that trigger early warnings, meaningful reports of the current risk status, and records of risk incidents and losses as lessons learned. Learn how to set up KRIs in SAP BusinessObjects Risk...…
-
Time Recording in the Service Desk: Capturing Support Efforts in Incident Management
ManagerImplement SAP Solution Manager’s Time Recording feature to capture, track, and report on the effort your support teams invest in processing incidents. Learn the fundamental configuration activities to integrate Time Recording into both new and live Service Desk solutions. Key Concept With Support Package 21 of SAP Solution Manager 7.0 came a new functionality for...…
-
Getting Ready for the SEC’s Proposed Rules on Cybersecurity
Learn how to accommodate the potential new rules proposed by the SEC in March of 2020. The National Institute of Standards and Technology (NIST) had released its publication on Integrating Cybersecurity and Enterprise Risk Management (ERM). The intent highlighted there was to help organizations better “identify, assess, and manage their cybersecurity risks in the context…
-
SAP Partners with Onapsis to Provide Security Incident Response
SAP customers have a responsibility when it comes to threat detection and incident response for their systems, whether their applications are running on-premise or in the cloud. These responsibilities are clearer in an on-premise environment where the customer manages secure configuration and operations including the servers on which the solution runs, databases that are in…
Your request has been successfully sent