Sloan Valve Opens Floodgate to Improved Customer Experience
As producers of motion-sensing restroom appliances and other commercial plumbing products, Sloan Valve makes life more efficient for people who visit restrooms in restaurants, airports, and other public spaces. But its own sales processes needed an improvement in efficiency. Salespeople had been performing their work manually — relying on handwritten notecards to keep track of leads and calling the field office if customers had questions about their account. Sloan Valve wanted to avoid this excess effort and improve the visibility into lead conversions. Learn how the business gained efficiencies with SAP Hybris Cloud for Sales and SAP Hybris Cloud for Service.