Redefining Employee Experience with SAP Business Technology Platform

⇨ Organizations must empower users with access to processes, application data, and tools to drive user engagement and efficiency, fostering continuous innovation.

⇨ SAP Business Technology Platform (BTP) integrates HR processes and applications, enabling seamless experiences and collaboration across an organization, while supporting customization and flexibility in HR solutions.

⇨ Key capabilities of SAP BTP, such as low-code application development, integration of on-premise and cloud processes, and AI-driven insights, enhance HR practices and improve employee experiences, ultimately contributing to business success.

Digital innovation requires organizations to empower their users to be the best employees they can be,  byproviding access to processes and application data along with the right tools to customize cloud applications and personalize dashboards, with the aim to drive user engagement, reduce errors and be more efficient. These are not only critical to efficient and resilient businesses, but they are also essential for supporting continuous innovation and delivering end-to-end intelligent processes that cater to organizational needs.

In the context of Human Resources, SAP SuccessFactors, a suite of cloud based HCM software applications supports core HR and payroll, talent management, HR analytics and workforce planning, and employee experience management. However, as the HR landscape evolves driving the dynamic demands for HR solutions, the need for customization and flexibility grows.

SAP Business Technology Platform (BTP) plays a key role in integrating HR processes into the larger organization, creating a seamless experience that connects an organization’s workforce and data and allows systems and information to flow smoothly from one place to another. SAP Business Technology Platform, a technology platform optimized for interaction with SAP applications and data, brings together a multitude of capabilities and creates a unified environment that enables organizations to build, extend, and integrate both SAP and non-SAP applications, optimizing collaboration between people, processes and technology.

The ways in which SAP BTP can enhance the HR experience for organizations are brought to life in the use cases and missions, to be found at the SAP BTP for HR web page and the SAP Discovery Center, which was the subject of an earlier SAPinsider blog. While there are many possible use cases for which SAP BTP could be used to support HR, here are just three to consider:

Modernize HCM practices with customized applications and application extensions: SAP BTP offers low-code, no-code capabilities that allow organizations to create customized HR applications that align with their unique needs. SAP Build, an integral part of SAP BTP, offers a unified development experience for both skilled development professionals and IT and allows organizations to automate workflow processes and tasks. With SAP Build, organizations can extend their HCM solutions to address specific business needs and boost end-user adoption by using pre-built services, templates, and innovations designed for SAP landscapes. For example, to deliver unified experiences for mobile workforce, HR can create a custom mobile app to extend HR capabilities and provide a simple curated experience that integrates real-time data from SAP apps with SAP SucessFactors data for users.

Harmonized experiences across the extended enterprise: With SAP Integration Suite, an integration platform-as-a-service within SAP BTP, organizations can integrate on-premise and cloud-based processes, services, applications, events, and data. SAP Integration Suite enables HR to connect across the business by integrating SAP SuccessFactors HCM with SAP and third-party applications. For example, for employee onboarding that involves multiple steps across various applications, customers and partners seek seamless integration between SAP and third-party systems to optimize processes and boost efficiency.

AI-powered human experience: With AI-driven insights from the Generative AI hub in SAP Business Technology Platform (BTP), organizations can tap into a variety of tools and large language models (LLMs) like prompt engineering and AI experimentation to speed up application development. This allows businesses to enhance SAP SuccessFactors-based processes by integrating AI-powered intelligent decision-making.

Businesses now realize the importance of connecting employee experiences, engagement, and business success. SAP BTP supports this by improving employee experiences through key offerings: integrating disconnected information systems, enhancing HR and business applications, automating processes to reduce effort, and providing easy access to data for informed decision-making. These capabilities help meet both employee and business needs.

Learn more about how SAP BTP and SAP Analytics Cloud, the analytics layer of SAP BTP can help address HR needs in the enterprise at SuccessConnect 2024 | SAP Events.