Rajiv Kumar is Senior Vice President of Global Customer Operations at Sigga Technologies, where he leads the company’s global post-sales organization across Professional Services, Customer Success, and Customer Support. He is a SaaS and enterprise transformation executive with more than 20 years of experience building global customer organizations and helping industrial companies modernize operations through enterprise asset management, mobile execution, analytics, value realization, and AI-enabled transformation. Rajiv has built and led global customer organizations serving Fortune 500 enterprises across asset-intensive and industrial sectors, including mining, utilities, oil and gas, and manufacturing. His expertise sits at the intersection of technology adoption, operational transformation, customer value realization, and measurable business outcomes. He holds an MBA and a Bachelor of Science in Chemical Engineering from The University of Texas at Austin, and has completed certifications in Generative AI and Kellogg’s AI Strategies for Business Transformation.