Upskilling to Enable Digital Transformation with Deutsche Telekom

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Key Takeaways

⇨ Deutsche Telekom wanted to enact a digital transformation but needed its employees to have more skills to maximize the move to SAP S/4HANA.

⇨ Using SAP Learning Hub, workers were able to gain the skills to transition multiple SAP ERP application environments.

⇨ Increasing competencies within an organization can also boost employee satisfaction and innovation.

SAP Client: Deutsche Telekom

Challenge: Deutsche Telekom is Europe’s largest telecommunications provider, with over 242 million customers across destinations in over 50 different countries. To continue to provide top quality services, the company realized it would need to embark on a digital transformation journey.

Initiative: An essential part of this journey is ensuring that all employees have the skills and capabilities to maximize the benefits of the digital transformation within the telecom marketplace. Deutsche Telekom, which has its own digitalization service in T-Systems, needed to prepare employees for SAP S/4HANA implementation. To do this, it needed to be able to replace external experts with internal employees via upskilling. The company also wanted to provide learning plans for a wide selection of job roles.

Solution: As part of its upskilling process to maximize its digital transformation, Deutsche Telekom relied on SAP’s Training and Adoption services, which feature numerous trainings that focus on SAP S/4HANA. It also relied on SAP Learning Hub to provide on-demand access to self-guided learning content. These are available in predetermined learning paths. Users can also earn certifications though the online exams available in the Certification Hub.

Benefits: After relying on SAP to upskill its workforce, Deutsche Telekom was able to enact its digital transformation, shifting transformed multiple SAP ERP application environments to SAP S/4HANA using trained experts. This upskilling enabled more innovation projects than just the digital transformation, including the use of SAP Fiori. Beyond the benefits to the company, users who increased their competencies had increased motivation and satisfaction by bolstering their innovation capabilities.

A Closer Look: With this program, Deutsche Telekom added over 200 experts across over 500 learning days in nine different communities.

Client Remarks: “With SAP Academy, we successfully prepared the SAP IT experts of Deutsche Telekom IT for the upcoming SAP S/4HANA transformation. The tools from SAP Training and Adoption services were a key success driver for such a complex learning challenge,” Sascha Thiery, Product Owner SAP Academy, Deutsche Telekom IT GmbH.

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