How Dodge AI cut 30% of MRP support tickets for a global CPG enterprise

Key Takeaways What you need to know

Dodge AI has streamlined MRP processes for a global CPG enterprise, significantly reducing procurement noise by 30%, which enhances overall efficiency in supply chain operations.
By identifying bottlenecks in alternate material planning, Dodge AI has saved planners an average of 11 hours per week per plant, allowing teams to focus on more strategic tasks rather than dealing with unnecessary Purchase Requisitions.
The implementation of Dodge AI's enhancements resulted in a 4× faster solution delivery time, transforming a complex issue that took over a month to resolve into a functional enhancement design completed within just one week.

A global CPG enterprise using SAP S/4HANA faced significant MRP-related support tickets due to procurement noise and inefficiencies, but after implementing Dodge AI’s enhancements, they achieved a 30% reduction in tickets, saved 11 planner hours weekly, and delivered solutions four times faster.

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The Customer

Global CPG enterprise running SAP S/4HANA Cloud, private edition (RISE). Plant operations and supply-chain planning span multiple geographies, with thousands of materials flowing through MRP every week.

The Challenge

The customer had a large number of MRP-related support tickets where planners repeatedly had to suppress unnecessary Purchase Requisitions (PRs). Standard SAP MRP planned only against the primary BOM component and ignored available stock across alternate materials, creating constant procurement noise.

Every week, planners burned hours canceling PRs the system should never have generated. Because MRP is mission-critical, the noise spilled downstream into procurement, finance, and inventory — and the team still couldn’t pinpoint the root cause after more than a month of internal investigation.

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“Before Dodge AI, we knew several of our MRP processes were failing but couldn’t pinpoint the root cause. Since MRP is mission-critical, the resulting procurement noise was costing our planners hours every day.”

Director of Supply Chain IT — $3B CPG Skincare Brand

How Dodge AI Helped

Analyzed recurring MRP tickets and identified multiple bottlenecks related to alternate material planning.
Proposed a targeted enhancement approach to enable priority-based alternate material consumption during the MRP run.
Pinpointed the correct MRP Live enhancement point, guiding exactly where the implicit enhancement/BAdI logic should be implemented.
Generated the BAdI enhancement logic and designed a Z-table configuration model to maintain alternate groups and priority order.
Accounted for customer-specific material master fields used in their SAP instance and validated downstream planning impacts.

Impact

30% reduction in Procurement tickets after addressing the identified bottlenecks.
11 planner hours saved per week per plant previously spent suppressing PRs.
4× faster solution delivery — from more than a month of internal exploration to a working enhancement design within one week.

“Dodge AI quickly identified the bottlenecks and helped implement the right enhancement, leading to a 30% reduction in MRP-related support tickets and significantly less planning noise.”

Director of Supply Chain IT — $3B CPG Skincare Brand

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