Ticket monitoring and reporting with SAP Solution Manager

Ticket monitoring and reporting with SAP Solution Manager

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Tip Doctor, Insider Learning Network. This tip is excerpted from “Establish a Production Support Framework Using SAP Solution Manager,” by Allison Flexer, Vice President, Senior Change Manager.  It was published in Solution Manager Expert in September 2010 (Volume 3, Update 8). Reporting capabilities in SAP Solution Manager support the monitoring of tickets and issue response….

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