Bolstering Workflow Management with Sovanta

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  1. Categorize Your SAP Service Desk Tickets to Drive Support Process Optimization

    ManagerUnderstand the importance and effective use of SAP support tickets categorization. The categorization feature in SAP Solution Manager’s Service Desk functionality provides guidelines for analysis and actions based on ticket categorizations. Key Concept Reduction in IT operating costs is the primary goal of CIOs, so improving and optimizing operations is a key concern for SAP…...…
  2. Configure, Run, and Monitor Integration Scenarios in a Pure Java World

    Learn what needs to be done to configure an integration scenario that is based on the new Java-only deployment option of SAP NetWeaver Process Integration 7.3 — Advanced Adapter Engine Extended (AEX) — in combination with SAP NetWeaver Business Process Management (SAP NetWeaver BPM). Once configured, run and monitor your integration process using the process…...…
  3. Create New Jobs and Schedule Existing Ones with Java Scheduler in SAP NetWeaver AS Java

    Review how to work with Java Scheduler functionality provided by SAP NetWeaver Application Server Java 7.00 or higher. This shows you how to schedule already-existing background processes (i.e., jobs defined in deployed Java-based business applications). Additionally, walk through the creation steps of the new job that is provided by a custom-provided business application. The description…...…
  4. Gain Real-Time Visibility into End Users with EEM Dashboards

    ManagerLearn how to deploy SAP End User Experience Monitoring (EEM) scripts in SAP Solution Manager with enhancement package 1. Then see some administrative tasks you can perform based on your requirements before observing the EEM dashboards with real-time data. Key Concept SAP End User Experience Monitoring dashboards allow you to monitor your end users’ issues…...…
  5. Flow Rulesets: Take Control Over Your Rule’s Execution Sequence

    With the introduction of SAP NetWeaver Business Rules Management (SAP NetWeaver BRM) as part of SAP NetWeaver Composition Environment (SAP NetWeaver CE), you can increase your flexibility by externalizing frequently changing rules into a rules management system. See how you can use flow rulesets to manage your rules. Key Concept Business rules management systems allow…...…
  6. Build a Financial Scorecard with SEM

    The Balanced Scorecard is a helpful and integral part of the Strategic Enterprise Management (SEM) module, but sometimes your data requires a specific functional focus that is unavailable with this tool. For example, if you need easy access to financial information, then using a financial scorecard can greatly benefit your organization. The author takes you…...…
  7. Define Test Requirements and Create and Execute Testing Components as Part of Your Automated Testing Solution

    ManagerLearn a step-by-step procedure for defining and transferring test requirements from SAP Solution Manager to SAP Quality Center by HP. Create test components in SAP Test Acceleration and Optimization and execute the test cases in SAP Quality Center. Key Concept The business process testing model supports the workflow of the user interface design that allows…...…
  8. Integrate Your Extended Warranty Program with FI/CO

    Once the SAP Customer Service (CS) component is fully integrated with your FI/CO modules, it can track many business processes such as standard warranty. However, it may not be able to effectively account for all of your business processes. The author, who recently created an extended warranty workaround to adapt a company’s system to provide…...…
  9. Monitor Batch Job Log Errors with Business Process Monitoring in SAP Solution Manager

    ManagerSet up Business Process Monitoring in SAP Solution Manager specifically to monitor batch jobs logs of exceptions and errors. Key Concept SAP batch jobs can play a very important role in making business processes function well. It is important to know all batch job exceptions, not just batch job cancellations, but also any other errors…....…
  10. Understanding Service Level Agreements in Service Desk

    Manager See how the configuration of Service Level Agreements (SLA) works in SAP Solution Manager, with a specific focus on how information moves among configuration objects. Knowing how the objects involved interact allows you to not only perform more effective configuration but also solve problems should anything go wrong. Key Concept SAP Solution Manager’s Service…...…