Replacing Complexity with Simplicity Epredia’s billing and sales order documentation is essential to its customer interactions. Moving stock across international borders involves meeting many country-specific and customer-specific requirements on commercial invoices, with the need to make regular changes. Due to the many different countries and the range of products involved (batches, serial numbers, etc.) the documentation outputs can be highly complex. In September 2020, Epredia went live with a solution that used one static template to serve documentation needs across the regions. This included commercial invoices, customer invoices and the service invoice for service contracts. Using the static template required the management of a parameter table with 1,326 entries to control billing outputs. Regional variations, discounts and freight charges generated a series of complications that could be challenging to support. This approach limited flexibility and the speed of changes. “Changes to documents meant every scenario had to be tested,” recalls Dario Fernandez, Senior Staff Business Analyst, Epredia. “Timing and negotiation between departments became a large part of managing the process. We had nearly 200 different testing scenarios for the business.” Together, these complex requirements meant even simple updates significantly increased the likelihood of error and held back the delivery of essential changes required by the business. To tackle these challenges, Epredia selected Arch as their collaboration partner to overhaul the company’s output process and deliver billing and sales documentation using a flexible, scalable and robust solution.